Manulife Financial Selects Solution from DWL To Offer Agents And Customers Real-Time Transactional Capability

DWL Unifi Insurance™ To Enhance Top Life Insurer Sales And Service
Capabilities Via The Web

NEW YORK, NY – May 29, 2001 – DWL Incorporated, a leading transactional CRM company, today
announced that it was selected by Manulife Financial’s U.S. life insurance division to
provide a transactional portal that will allow Manulife Financial’s producers and
end-customers to have real-time access to service and sales via the Web.

“Manulife Financial required a solution that would provide an easy to use self
service medium for their distributors,” said Justin LaFayette, vice-chairman and
co-founder, DWL. “We are confident that the DWL solution will provide Manulife
Financial the essential technologies via the Web to address these needs and support their
distributor productivity and sales goals.”

Manulife Financial plans to roll out DWL Unifi Insurance™ for Life Agent/Broker Portal
and DWL Unifi Insurance for Life Customer Portal. Both portals run on the DWL Unifi
Engine™, an open-Web-based framework for integrating back-office systems with front
office business operations. The solution has the ability to conduct Web-based business
transactions in real-time with Manulife Financial’s multi-channel network.

“After reviewing a number of e-business solutions on the market, it was clear DWL
Unifi™ Insurance would fit our division’s needs the best,” said Robert A. Cook,
senior vice president, U.S. Insurance for Manulife Financial. “DWL offers a truly
audience and industry-focused solution in DWL Unifi Insurance for Life. The solution
leverages our back office systems to offer our producers and customers transactional capability.”

Based on XML and Enterprise Java Bean™ technology and created expressly for the life
insurance industry, the DWL Unifi Insurance for Life Agent Broker Portal will provide
Manulife Financial’s producers and their administrative staff with critical business
services from multiple back-end systems. The solution will allow Manulife Financial
producers to conduct critical business processes over the Web. Manulife Financial also
intends to extend this functionality to their customers to offer self-service functionality.

About Manulife

Manulife Financial is a leading Canadian-based financial services company operating in 15
countries and territories worldwide. Through its extensive network of employees, agents
and distribution partners, Manulife Financial offers clients a diverse range of financial
protection products and wealth management services. Funds under management by Manulife
Financial (Manulife Financial Corporation and its affiliated companies) were US$78.8
billion (Cdn$124.2 billion) as of March 31, 2001.

Manulife Financial Corporation trades as ‘MFC’ on the TSE, NYSE and PSE, and under ‘0945’
on the SEHK. Manulife Financial can be found on the Internet at

About DWL Incorporated

DWL Incorporated is a leader in transactional CRM for major insurance, financial services,
consumer products, retail, and healthcare companies throughout North America and Europe.
The company’s financial services client list includes AmerUS, AXA, National Life Group,
Royal & SunAlliance Financial and Sun Life Financial, amongst others.

DWL has also aligned with leading technology and consulting partners to increase its
services and vertical scope. Founded in 1996, DWL Incorporated is a privately owned,
venture capital and institutionally funded corporation headquartered in Toronto. The
company has offices in New York, London, Paris and Sao Paulo. For more information about
DWL and its products and services, please visit

Contact: Karen Jay
DWL Incorporated
[email protected]