DWL Unifi Engine™ And CrossWorlds’ Integration Products Will Harness Companies’ Ability To Unite And Extend Core Business Transactions In Real-Time

NEW YORK, NY and BURLINGAME, CALIF. – May 14, 2001 – DWL
Incorporated, a leading provider of real-time transactional CRM solutions, and
CrossWorlds® Software, Inc. (Nasdaq: CWLD), a leading business integration software
provider, today announced that they have entered into an alliance to jointly market and
sell e-business solutions to the insurance, financial services, and consumer products
industries. Through the alliance, customers will experience an enhanced end-to-end
transactional CRM solution powered by CrossWorlds’ pre-built integration products. This
supports an increasing need to meet organizations’ requirements to easily migrate legacy
transactions to web-based seamless processes that are tailored to individual customers.

CrossWorlds’ suite of business integration software, will serve as the critical
integration layer supporting DWL Unifi Engine, an Enterprise Java Bean™ (EJB)-based,
open web-based platform for integrating back end systems to front office business
operations. Built on the Unifi platform, DWL’s industry solutions consist of
audience-specific applications that allow an organization’s customers, suppliers,
partners, and employees to complete end-to-end business transactions over the web and via
wireless devices in real-time.

By providing CrossWorlds’ patented, scalable architecture as the integration layer,
customers will benefit from reduced cycle times in customer acquisition, underwriting,
service, and claims processing while leveraging large investments in legacy systems. In
addition, organizations will better support their new and existing CRM strategies by
enabling visibility across the entire enterprise and with trading partners over the Internet.

“We are very pleased to be working with CrossWorlds and are confident that this
solution will effectively address e-business and CRM challenges facing
the insurance and consumer products sectors today,” said Justin LaFayette, president
and CEO, DWL. “This strong combination of technologies will allow customers to
achieve faster time to market with web-based CRM solutions that integrate and leverage
critical business data from across their entire organizations.”

“Our alliance with DWL is a very positive compliment to CrossWorlds’ focus on
financial services clients, and we look forward to delivering powerful new solutions
together,” said Craig Kaster, vice president, financial services industry at
CrossWorlds Software. “Our global financial services clients are looking for true
integration – not just simple connections. With CrossWorlds’ business integration solution
working together with DWL’s CRM solutions, customers will realize reduced transaction
costs, more powerful customer loyalty and service capabilities, lower cost of legacy
system integration, and a more streamlined flow in their business processes.”

About DWL Inc.

DWL Incorporated is a leader in transactional CRM for major insurance, financial services,
consumer products and retail companies throughout North America and Europe. The company’s
financial services client list includes, AmerUS, AXA, National Life Group, Royal &
SunAlliance Financial and Sun Life Financial, amongst others.

DWL has also aligned with leading technology and consulting partners to increase its
services and vertical scope. Founded in 1996, DWL Incorporated is a privately owned,
venture capital and institutionally funded corporation headquartered in Toronto. The
company has offices in New York, London, Paris and Sao Paulo. For more information about
DWL and its products and services, please visit www.dwl.com.

About CrossWorlds Software, Inc.

CrossWorlds® Software, Inc. provides a suite of business integration software that
unites and extends business processes. Our combination of products – business process
integration modules, sophisticated, easy-to-use tools and a patented, scaleable
architecture – make integrating processes within the enterprise and across the Internet possible.

By focusing on business process automation, companies use CrossWorlds to streamline and
improve internal operations and trading relationships. Our products help companies reduce
information technology costs, increase productivity and improve responsiveness to customer demands.

Along with our products, CrossWorlds offers a skilled, global services organization
experienced in the complex challenges of enterprise-wide and e-business integration.
Together, CrossWorlds products and services not only enhance our customers’
competitiveness, they give them immediate cost savings by cutting the time needed for implementation.

The company’s customers include industry-leading companies such as Caterpillar, The Dow
Chemical Company, DuPont, Ingersoll-Rand, Nortel Networks, Norwich Union, Sony, Telekom
Austria, Telecom Mobile Limited (New Zealand Telecom) and Whirlpool Corporation.
CrossWorlds (Nasdaq: CWLD) is based in Burlingame, Calif. with European headquarters in
Munich, Germany and other offices in the United Kingdom and France. Additional information
can be found at www.CrossWorlds.com.


Karen Jay
DWL Incorporated
[email protected]
Julia Hughes
CrossWorlds Software
[email protected]

CrossWorlds, CrossWorlds Software, the
CrossWorlds logo, and “Integration is More Than Just Connections” are trademarks
or registered trademarks of CrossWorlds Software, Inc. in the United States and/or foreign
countries. All other company or product names are trademarks or registered trademarks of
their respective owners.