EJB and XML Based Transactional Portal Increases Customer Loyalty While Reducing
NEW YORK, NY – March 26, 2001 – DWL
Incorporated, a leading transactional customer relationship management (CRM) company,
today launched DWL Unifi Insurance™ for Life Consumer Portal at Loma Systems Forum.
The consumer portal will allow insurance companies to offer rich, transactional
self-service functionality to their end customers as part of an integrated customer
relationship management strategy. The portal’s XML and Enterprise Java Bean™
(EJB)-based technology, ensures carriers 24/7, bi-directional, full update capability in
real-time. Its component-based technology allows companies to roll out and scale the
solution easily and re-use the application for web and wireless devices.
The Consumer Portal provides self-service transaction capabilities for the consumer
including, portfolio and policy inquiry, personal information management, financial values inquiry,
illustrations, fund management and customer request.
“Insurance companies require CRM solutions focused on
heightened customer service to promote end-customer retention. Identifying the appropriate
self-service capabilities will enhance loyalty and increase critical up-sell opportunities
for these organizations,” said Justin LaFayette, President and CEO, DWL.
“Transactional CRM technology that leverages existing back-end data and presents a
personalized view for the customer is key for companies that need to implement quickly and
that want to leverage future wireless technologies.”
Built on DWL Unifi™, an open, web-based framework for
integrating back-office systems with front office business operations, DWL Unifi Insurance
for Life Consumer Portal gives the insured added self-service options of viewing,
accessing and updating current portfolio and product information as well as the ability to
change personal information and complete financial transactions in real-time. Carriers can
significantly reduce the administration costs commonly associated with paper-based transactions.
More importantly, customer self-service enhances revenue
generation by facilitating additional distribution channels via easy-to-use personalized
browser interfaces equipped with collaborative on-line help and search tools.
About DWL Unifi for Life Insurance Solutions
DWL Unifi Insurance for Life is an industry solution
offering personalized pre-defined business processes tailored to specific audiences and
delivered via specific web and wireless devices. The portals allow agent/brokers, customer
service representatives and consumers to easily complete service transactions directly
with multiple back-office systems. This eliminates the process of data duplication,
accelerates business processing and increases customer satisfaction and retention. Unlike
other solutions, DWL Unifi Insurance for Life enables bi-directional updates of data in real-time.
Pricing and Availability
DWL Unifi Insurance for Life Consumer Portal will be
available April 2001. Pricing varies according to product configuration. For more information call 1-877-864-3946
or visit www.dwl.com/sales.
About DWL Incorporated
Founded in 1996, DWL Incorporated is a
leader in transactional CRM for major insurance, financial services, consumer products,
retail, and healthcare companies throughout North America and Europe.
DWL’s key product is DWL Unifi™,
an e-business platform that quickly and seamlessly integrates existing legacy systems and
business functions, delivering relevant information through a real-time, personalized
interface for browsers and wireless devices. This product, along with DWL Unifi
Transactive CRM™ (Customer Relationship Management), enables clients to become
e-customer focused. DWL has also aligned with leading technology and consulting partners
to increase its vertical scope.
DWL Incorporated is a privately owned, venture capital
funded corporation headquartered in Toronto. The company has offices in New York, London,
Paris and Sao Paulo. For more information about DWL and its products and services, please