“The New Landscape”
Social Business, Mobile, Analytics, Modern Technology
10th Annual Insurance-Canada.ca Technology Conference
Sheraton Centre Hotel (Toronto) - Monday, March 5th, 2012
The 10th annual ICTC was held Monday, March 5th, 2012. Planning is underway for a two-day ICTC 2013, to be held March 18-19, 2013. Further information will be posted as it becomes available.
Conference Topics and Speakers - Details by Time
4:15pm - Leadership Sessions (Set 2)
| Functions: |
 Claims |
 Distribution |
 Information Technology |
 Policy Management |
 General |
| Technology: |
 Analytics |
 Mobile |
 Modern Technology |
 Social |
 General |
“Demystifying Analytics: Gaining Hindsight, Insight & Foresight in Insurance”
- Tami Frankenfield, Director - Information Management, Americas Insurance Sector Leader, Deloitte
- Peter Husar, Associate Partner - Information Management, Canadian Financial Services Sector Leader, Deloitte
“Telematics: Learning to Drive in the New Landscape”
panellists:
- Marcia Berner, Director - Advisory Services, ACORD
- Jeff Rieder, President, Ward Group
- Michael Tidy, Director - Business Development, ZTR Controls
moderator:
- Colin Smith, SVP - Operations, RMS Information and Analytics
“The Broker Optimization Study”
- Doug Johnston, Vice President - Partner Relations & Product Innovation, Applied Systems
Topic Descriptions
“Demystifying Analytics: Gaining Hindsight, Insight, and Foresight in Insurance”
- Tami Frankenfield, Director - Information Management, Americas Insurance Sector Leader, Deloitte
- Peter Husar, Associate Partner - Information Management, Canadian Financial Services Sector Leader, Deloitte
In today's world of Information Management, we're inundated with buzz words and terminology, with various definitions and interpretations. Join Tami Frankenfield and Peter Husar in this session that dispels the confusion surrounding Business Analytics as they walk you through insurance scenarios that break down the needs and capabilities into the basic foundational building blocks of business intelligence and analytics:
Hindsight – Tell me what happened through reporting
Insight – Tell me what happened and why through business intelligence
Foresight – Tell me what might happen through predictive analytics
Included in this informative session will be demonstrations, frameworks, and accelerators for delivering the technology capabilities required to incrementally build out your data foundation and analytics capabilities along with some advanced visualization and predictive insights to bring analytics to life.
Tami Frankenfield, Director - Information Management, Americas Insurance Sector Leader, Deloitte
Tami is a Director in Deloitte's Information Management practice with over 17 years' experience specializing in Business Intelligence, Analytics, Data Warehousing, and Master Data Management in the Insurance sector. She has served as a national speaker at CRM and Business Intelligence Conferences, the Business Intelligence Forum, ISOTech, Oracle Open World, and Teradata Partners Conferences.
Tami's breadth of experience in the Insurance industry includes establishing Enterprise Information Management Strategies across product lines, and includes the integration of Data Management technologies to enhance the customer and agent experience and provide insight through information delivery.
Peter Husar, Associate Partner - Information Management, Canadian Financial Services Sector Leader, Deloitte
Peter is a leader in Deloitte's Information Management and Analytics Technology practice in Toronto with a strong focus on the Financial Services industry across all aspects of Information Management. He has 22 years of Information Technology experience, 15 years in consulting focused on Business Intelligence, Analytics, Master Data Management and Data Warehouse solutions. He has delivered transformational Analytic Strategy engagements for a wide variety of clients and industries as well as deploying multi-million dollar engagements and providing strategic advice to key C-level executives.
He currently specializes in providing thought leadership in the area of Analytics and Information management to deliver transformational capabilities to organizations. Peter has a BBA and MBA from the Schulich School of Business, majoring in Marketing and Finance.
“Telematics: Learning to Drive in the New Landscape”
panellists:
- Marcia Berner, Director - Advisory Services, ACORD
- Jeff Rieder, President, Ward Group
- Michael Tidy, Director - Business Development, ZTR Controls
moderator:
- Colin Smith, SVP - Operations, RMS Information and Analytics
Telematics – the integrated use of telecommunications and computing in vehicles – is changing the automobile insurance landscape in Europe, the United States and elsewhere. Some believe it will ultimately change how automobile insurance is underwritten. Many see the value as a risk management tool. An expert panel will describe the current implementations and how Telematics may evolve in Canada.
Marcia Berner, Director - Advisory Services, ACORD
Marcia Berner is Director of Implementation Services for ACORD's P&C Community where she works directly with standards implementers, both individually and within communities to establish, enhance, and improve implementations of the ACORD Standards. She works very closely with ACORD's 2020 Committee which focuses on implementations, metrics and identifying future standards efforts and strategic initiatives. With more than 30 years of experience in insurance automation, Marcia has an extensive background in data transformation, training, support, business analysis, and project management. Prior to joining ACORD, Marcia worked at AgencyPort, a provider of web-based software and integration solutions for insurance carriers where she wore multiple "hats." She had overall responsibility for implementation and internal education of ACORD standards. In that role, she was very involved in the evolution of the P&C V1.x XML standard and was also involved in several working groups, AUGIE, and ACT.
Jeff Rieder, President, Ward Group
Mr. Rieder is President of Ward Group, a management consulting and research firm specializing in the insurance industry. Mr. Rieder has significant experience in the insurance industry with expertise in the property-casualty and life, health and annuity segments. Throughout his 18 year career, he has been involved with over 400 projects for numerous regional, national and international insurance companies, covering a diverse range of technology, performance, and operational evaluations. Prior to joining Ward Group in 1998, Mr. Rieder spent 5 years at Great American Insurance Company working in the corporate finance departments. Mr. Rieder is a frequent speaker at insurance industry conferences on a diverse range of subjects including claims operations, organizational structure, human resources, information technology, distribution system analysis and expense benchmarking.
Mr. Rieder holds a Bachelor of Science degree in Accounting and International Business Certification from the University of Cincinnati. He is a Certified Public Accountant and Chartered Property Casualty Underwriter. He lives in Cincinnati, Ohio, has 5 children and is an avid marathon runner (PR 3:19) in the process of completing a marathon in every state in the U.S.
Colin Smith, SVP - Operations, RMS Information and Analytics
Colin has more than 18 years of experience in business planning, execution, operations and information technology in continuously progressive management positions. He is recognized for his creative, innovative and collaborative approach to business and business technology.
Colin brings well-rounded perspective to the business of technology in the insurance industry. During his career he has held the positions of CEO, COO, and CIO at several insurance related corporations, integrating and managing businesses that served the industry. Most recently, Colin held the senior strategic business/technology leadership position of CIO at The Economical Insurance Group. In each of these roles, Colin has consistently driven profitable growth through the motivation and engagement of people and the application of technology to business.
Michael Tidy, Director - Business Development, ZTR Controls
Michael Tidy has been a sales and marketing leader in the information technology industry for the past twenty years. He has worked for Bell Canada, IBM and TELUS as well as some smaller technology firms. He also spent a few years running all of the fundraising for the Heart and Stroke Foundation. He founded the ebusiness practice in eastern Canada for TELUS in 2000 which included hosted and outsourced solutions focused on Banking and Insurance, government and healthcare.
Michael has been involved in the telematics industry since 2001. From the early days of fleet tracking and route optimization, to the current focus on asset management and insurance applications, Michael has been at the leading edge of innovation in the telematics industry. Most recently Michael has been working with US insurance carriers to drive the business plans and delivery of Usage Based Insurance solutions to their policy holders. He has worked with many of the top 25 US Insurance carriers, some of the leading Tier 1 Automotive OEMs and with several global telecommunications companies to help them evaluate their business needs and drivers in UBI, telematics and the connected car.
Michael is currently responsible for global sales and support. He is based in London, ON.
“The Broker Optimization Study”
- Doug Johnston, Vice President - Partner Relations & Product Innovation, Applied Systems
The role of the independent broker in the retail sales and distribution of insurance products is growing more complex each year. The impact of competition, communication, pricing and underwriting, marketing, regulation, accounting and technology all create potential obstacles and complexities for today's broker. How do brokers and their carriers identify the most effective and efficient models to delivery sustainable profitability, and further, how they go about adopting optimized workflows and procedures?
Research, Analysis and Education can effectively help brokers understand and implement the attributes that can make them more effective, efficient and profitable in a sustainable sales and service model.
The Broker Optimization Study is designed to identify those attributes of, and actions within, broker offices that deliver sustainable business growth, profitable retention, cost efficient operations and overall profitability. These attributes and actions are then analyzed and the results communicated back to participants in multiple formats, including study results, ongoing publications and training and education seminars.
Doug Johnston, Vice President - Partner Relations & Product Innovation, Applied Systems
Doug heads the Applied Systems department that offers products and services to insurance companies and maintains partnerships with industry organizations. When he joined Applied Systems in 1985, his experience and knowledge of insurance and operations had prepared him to take a leading role in designing and developing agency management systems, comparative rating software, insurance company systems and agency-company interface.
In 1999, Johnston was Applied Systems' envoy in leading the way for the industry to embrace IVANS Transformation Station™ and its Internet-based Web services for real-time transactions. Doug is among the industry's most stalwart advocates of ACORD XML and the Web Services movement.
