“The New Landscape”
Social Business, Mobile, Analytics, Modern Technology
10th Annual Insurance-Canada.ca Technology Conference
Sheraton Centre Hotel (Toronto) - Monday, March 5th, 2012
The 10th annual ICTC was held Monday, March 5th, 2012. Planning is underway for a two-day ICTC 2013, to be held March 18-19, 2013. Further information will be posted as it becomes available.
Conference Topics and Speakers - Details by Time
1:55pm - Keynote Presentation
| Functions: |
 Claims |
 Distribution |
 Information Technology |
 Policy Management |
 General |
| Technology: |
 Analytics |
 Mobile |
 Modern Technology |
 Social |
 General |
“2012: The Age of Digitalization for Insurance”
- Kimberly Harris-Ferrante, Vice President and Distinguished Analyst, Gartner
Topic Descriptions
“2012: The Age of Digitalization for Insurance”
- Kimberly Harris-Ferrante, Vice President and Distinguished Analyst, Gartner
The insurance industry is in the midst of transformation. Key highlights of this change is increased consumerization and digitalization. Embracing new technologies and business models will be a requirement to stay competitive in the next 5 years. This presentation will present industry trends in Canada and provide insight into the shifting market through 2017.
Kimberly Harris-Ferrante, Vice President and Distinguished Analyst, Gartner
Kimberly Harris-Ferrante is a Vice President and Distinguished Analyst in Gartner Research, where she is responsible for monitoring the business and technology trends within the global property and casualty and life insurance industries. She specializes in strategies and technologies to support distribution, customer relationship management, exception-based underwriting, policy administration, claims management and administration, business process management, and back office processing and optimization, as well as strategies around improving insurance IT architectures using services oriented architectures and business process management. She is an active participant in Gartner's outsourcing community where she leads on trends and best practices in IT outsourcing and business process outsourcing in the industry.
Ms. Harris-Ferrante has been an insurance analyst with Gartner since 1998 and has been active in the research field since 1992 in areas such as social sciences, healthcare, law and information technology. In these positions, she supported quantitative research projects, including focus group support, survey creation, data entry, programming, statistical analysis, and report writing.
Ms. Harris-Ferrante earned a bachelor's degree in psychology from the University of North Carolina at Chapel Hill and a master's degree in sociology from East Carolina University. She has completed coursework for a Ph.D. at North Carolina State University. Her key areas of concentration included research methodology and statistics.
