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Claims represents the "delivery-of-value" point for insurance. Insurers and their services providers face the challenge of meeting customer satisfaction demands, driven by the consumer, competition and even regulation. On the other hand the cost side of the balance scales drives companies to look for new claims business models, to enhance the productivity of their staff, and to apply approaches -- including technology -- to improve both efficiency and effectiveness.

Claims, related to the loss of ability by a person to live or work normally, cross all areas of insurance, from Life's short and long term disability, to Health, and to bodily injury in auto and other lines in the P&C sector. This vast segment of claims has received a lot of attention by different groups. Pharmacy and dental claims are perhaps the most automated, but even there the participants continue to strive for more. At the other end of the spectrum, complex injury claims with many service providers involved in the recovery and compensation process are a very big challenge.

With improved communications tools like the Internet, and technology tools which are becoming functionally richer, insurers are challenged to choose the right improvements to pursue, and tools to implement. This half day seminar will focus on some of the trends, techniques and tools:

• Reconsidering the Claims business model;

• Better connecting services providers and insurers and leveraging communications;

• Improving the adjusting or adjudication of claims; and

• Taking better advantage of data collected, to tackle fraud more strongly, for example.

Our speakers bring experience and expertise in various elements of the Claims process.

Get a better handle on the advanced thinking in these Claims areas. Attend "Improving Claims Processing: Focus on "People" Claims" Thursday March 25, 2004.

Continuing Education Credits for P&C and Life Insurance
3 credits for Life and for RIBO, in the Management Category

Topics and Speakers

Here is an overview of the agenda for the day with more detail on topic and speaker information available.

8:00 – 8:30: Registration and Coffee

8:30	Welcome: Doug Grant, Insurance-Canada.ca
	"Re-evaluating the Claims Business Model" Al Otton, Sr. Vice-President, Newlink Group Inc. Pierre Gagné, Sr. Vice-President, NewLink Group Inc.
	break
	"The Future of Claims: Looking into the Crystal Ball" John Anders, General Manager, Canadian Network Operations, NDCHealth
	"Automating Claims Payments Processing for Worker's Compensation: A Case Study" Jane Goguen, Director, Multi-benefit Solutions, BCE Emergis Inc. Rob Timlin, Director Claims, WSIB
	break
	"Understanding, Addressing and Detecting Fraudulent Claims" Michael Turney, Senior Program Manager, SAS
	"Services Provider and Other Perspectives" Doug Grant, Insurance-Canada.ca
12:15	Close

For more details on topics and information about speakers.

The session is designed for insurance professionals
No technical experience is required.

Our Seminar Sponsors:

	ci   Canadian Insurance Magazine

Seminar Details:

The session will be facilitated by Doug Grant CIP, Principal, Insurance-Canada.ca, insurance professional with extensive experience using the Internet for insurance business.

This half day session will be held Thursday March 25, 2004. Registration (with coffee) will start at 8:00. The session will begin promptly at 8:30 and conclude about noon.

Cost for the seminar including handout material and coffee is $275.00 plus G.S.T. ($294.25). Payment is due in advance.

Three ways to register:

• e-mail to doug.grant@insurance-canada.ca your business card information

• print or cut and paste our registration form

• on-line registration

A confirmation and additional details will be returned by e-mail.

Payment details:

Payment is by cheque, made out to Insurance-Canada.ca, and mailed to Insurance-Canada.ca, Attn: Dave Gibbons, 207 Carlton Road, Markham, ON L3R 3L9. Please send by regular mail (do not courier or ICS). Special arrangements can be made for you to bring payment to the seminar, or for us to invoice you.

Seminar Location

The location is central Toronto in the Conference Centre of the Ontario Bar Association at 20 Toronto Street, Suite 200, Toronto (two short blocks east of Yonge Street near Adelaide - King and Yonge being the closest subway stop).

Questions? call Doug Grant 416-921-7756 or email at doug.grant@insurance-canada.ca

See a list of our Previous Seminars.

[ Announcement Flyer | Speakers and Topics | Online Registration | Registration Form ]