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Claims represent the value point of insurance. With the decline in investment income reducing top line revenue, an increasing number of insurers are focusing on improvement in claims costs and loss adjustment expenses to improve bottom line results. An over-arching concern is the present and potential impact of long-term liabilities - in automobile and general liability exposures. As a result, the work of claims professionals has never been more critical, more demanding, and more dependent on technology.

Technology and access to information has been a mixed blessing for claims professionals in this light. On the one hand, there are numerous technologies available to assist practitioners. However, technology has also enabled the increase in consumer expectations for speed and ease of access.

Day-to-day demands to adjust and settle claims allow insurance professionals little time to reflect on options for supporting technology and receive direct information on the value of different approaches. This half day seminar will provide focused information from both practitioners and suppliers on such areas as:

• Impacts of technology to improve timeliness and accuracy of first reports of claims;

• Technology supported options for workload balancing, and empowerment of a 'once-and-done' approach to claims handling;

• Opportunities for new technologies to provide better access information for front line workers;

• New approaches for improved data gathering to support best of breed adjustment and settlement practices;

• How the broker can best add value in claims management; and

• Enabling greater flexibility of management reporting, going beyond monthly frequency and severity reports.

Claims professionals know that time is the most precious commodity. This seminar will provide the best return on time investment by concentrating on real-life, practical solutions to today's issues. Specific topics include:

• Use of mobile technology for field personnel;

• Web based reporting of claims and claims information;

• First report and information dissemination options;

• New management reporting tools;

• Update on Auto Insurance Standard Invoice Technology; and

• Document management and workflow.

Become informed, and network with others who are concentrating on best of class solutions to today's issues in claims handling and management at "Technology Differentiated Claims Handling" on April 2, 2003

Continuing Education Credits for RIBO (P&C) and Life Insurance
RIBO is 3 credits, Technical Category

Topics and Speakers

Here is an overview of the agenda for the day with more detail on topic and speaker information available.

8:00 – 8:30: Registration and Coffee

8:30	Welcome: Patrick Vice Insurance-Canada.ca
	Ontario Automobile Insurance Standard Invoice - Implementation and Plans - Winnie Wong, Insurance Bureau of Canada
	Mobile Computing for Claims Professionals - Elan Eisen, Web Front Communications Inc.
	break
	Bridging New Technology with Old To Deliver Faster, Simpler Auto Claims Settlement - Viraf Baliwalla, AutoMallNetwork.
	The Claims Adjuster as the "Smart Buyer" - Rob Gow, ClaimsPath, Castek and - Matthew Turack, Kingsway General.
	break
	Claims Process Automation and Integration, - Karen Finley, IKON Image Systems.
	Managing Effective Claims Handling - Technology Supporting Best Practices - Christine Haeberlin, The Innovation Group
11:45	Close: Patrick Vice

For more details on topics and information about speakers.

The session is designed for insurance professionals
No technical experience is required.

Our Seminar Sponsors:

		Wouldn't it be great if there was a single "super dealer" that carried every make and model of vehicle, that would provide you with preferred pricing information and assistance to help you settle your claim, and take care of the policyholder after settlement. That's what AutoMallNetwork does!

Seminar Details:

The session will be facilitated by Patrick Vice Principal, Insurance-Canada.ca, insurance professional with extensive experience using the Internet for insurance business.

This half day session will be held Wednesday April 2, 2003. Registration (with coffee) will start at 8:00. The session will begin promptly at 8:30 and conclude at noon.

Cost for the seminar including handout material, lunch and coffee is $275.00 plus G.S.T. ($294.25). Payment is due in advance.

Three ways to register:

• e-mail to doug.grant@insurance-canada.ca your business card information

• print or cut and paste our registration form

• on-line registration

A confirmation and additional details will be returned by e-mail.

Payment details:

Payment is by cheque, made out to Insurance-Canada.ca, and mailed to Insurance-Canada.ca, Attn: Dave Gibbons, 207 Carlton Road, Markham, ON L3R 3L9. Please send by regular mail (do not courier). Special arrangements can be made to bring payment to the seminar, or to invoice you.

Seminar Location

The location is central Toronto at the premises of the Insurance Institute at 18 King Street East, Suite 600, Toronto (one short block east of Yonge Street - King and Yonge being the closest subway stop).

Questions? call Doug Grant 416-921-7756 or email at doug.grant@insurance-canada.ca

See a list of our Previous Seminars.

[ Announcement Flyer | Speakers and Topics | Online Registration | Registration Form ]