Taming the Information Explosion

Wednesday, June 12, 2002

Hosted by Insurance Canada

the premier Internet reference site for insurance in Canada

Sponsored by:
ci   Canadian Insurance magazine

The term "information explosion" has almost become a cliché. But that doesn't minimize the pain insurance companies are experiencing as they strive to process more information at a faster rate so as to meet growing customer and channel expectations.

Insurance, more than any industry, is being squeezed between competitive and regulatory pressures on the one hand and the frustration of trying to harness information on the other. That's because insurance is so information intensive, with data from many sources converging on your office.

Insurance companies need to organize the flood of information coming in from outside the business (claims, applications, letters, reports, forms, photos, e-mail and even videos) and merge it with the masses of data already residing in line of business computer systems. That flood is compounded by the volumes of information generated within the organization. In the past, and even today, a level of efficiency is attained through sheer human effort, manual data entry, teams of filing clerks running back and forth with documents and files, and cumbersome check-in/ checkout systems.

Another generation of technologies has arrived and continues to evolve, addressing:

• The management of unstructured information - from paper documents or their electronic equivalents - fax, image, emails, photos, graphics and videos;

• The integration of this support and their processes with traditional lines of business applications and systems;

• The sharing of information among a variety of people, both within the organisation and across corporate boundaries; and

• Collaboration among a variety of individuals from one or more businesses who make up a temporary and casual team, or long term, more formal teams.

This seminar will address the deployment of this next generation toolset in the insurance industry by discussing:

• Line of business and corporate infrastructure examples where the various tools apply

• Business case details for theirimplementation

• Features and functions

• Case studies from insurance implementations

• Implementation experiences - do's and don'ts

As the insurance industry addresses growing competition for customer wallet share, products, services, and the customer experience are becoming increasingly crucial focus points. The tighter management of unstructured information will be one element of the drive to success.

Continuing Education Credits for Life and P&C Insurance
RIBO is 3.5 credits, Management Category

Topics and Speakers

By attending this session, you will learn more about the impact that the new content management and collaboration technologies are having on Insurance management and administration, from product information distribution through distribution to claims processing, and customer service everywhere. A number of speakers will present their respective areas of expertise in various aspects of this topic, including how you may benefit. Here is an overview of the agenda for the day with more detail on topic and speaker information available.

8:00 – 8:30: Registration and Coffee

For more details on topics and information about speakers.

The session is designed for insurance professionals
No technical experience is required.

Our Sponsoring and Speaking Organizations:

		IKON-Image Systems Solutions (www.iss-edm.com) is an e-business enabling, technology consulting and systems integration company specializing in image, workflow and content management solutions that allow instant access to documents and files. A division of IKON Office Solutions (www.IKON.com), IKON-ISS specializes in the insurance, finance, banking and transportation industries, developing solutions based on an in-depth understanding of how people work and combines the best hardware, software and services to integrate with your existing systems.
		Sysinct is a division of IKON Office Solutions Technology Services, LLC, a leading office technology company and wholly-owned subsidiary of IKON Office Solutions, Inc. Sysinct provides expert technical services to facilitate timely, cost-effective implementation of process improvement, business transformation and knowledge management strategies and solutions to the Financial Services and Insurance industries.
		IBM is a world leader in information technology. Among its many offerings, IBM provides tools, products and solutions which can be used to build and support an information infrastructure. The middleware products form a foundation for business applications which enable an effective flow of information throughout your organization.
		Research In Motion Limited is a leading designer, manufacturer and marketer of innovative wireless solutions for the mobile communications market. RIM's portfolio of award-winning products includes the RIM Wireless Handheld™ product line, the BlackBerry™ wireless solution, embedded radio-modems and software development tools. BlackBerry™ is the leading wireless email solution designed for the mobile professional. BlackBerry offers a unique combination of hardware, software and airtime to provide access to your email wherever you go.
	ci   Canadian Insurance Magazine

Seminar Details:

The session will be facilitated by Doug Grant CIP, Principal, Insurance-Canada.ca, an insurance professional with extensive experience using technology and the Internet for insurance business.

This half day session will be held Wednesday, June 12, 2002. Registration (with coffee) will start at 8:00. The session will begin promptly at 8:30 and conclude about 12:30 pm. The location is at the facilities of the Ontario Bar Association, 20 Toronto St., Suite 200, just just two blocks east and and one block north of the intersection of King & Yonge.

Cost for the seminar including handout material, lunch and coffee is $100.00 plus G.S.T. ($107.00). Payment is due in advance.

Three ways to register:

• e-mail to doug.grant@insurance-canada.ca your business card information

• print or cut and paste our registration form

• on-line registration

A confirmation and additional details will be returned by e-mail

Questions? call Doug Grant 416-921-7756 or email at doug.grant@insurance-canada.ca

See a list of our Previous Seminars.

[ Announcement Flyer | Speakers and Topics | Online Registration | Registration Form ]