---

~ ~   For a post-conference summary   ~ ~

How is claims processing changing? What tools are available to link you to others who are implementing these changes? Can you derive benefit from these new tools and solutions.

Five years ago the Internet dream consisted of insurance sales to the prospect!! Now everyone realizes that the Internet is but a set of technologies which enable vastly different communications - but with big potential in all aspects of insurance. A recent Swiss Re Sigma study indicates that for US personal lines, fully 12% of the costs buried in the combined P&C functions (claims payouts, claims expenses, administration and distribution) will be removed by the migration to e-business. What will you have to do differently to compete as this conversion to e-business continues, and what can you do today?

For claims, the communications path primarily runs from consumer to insurer. With the diverse nature of claims, the types of service providers are many, and the number of providers of each type numerous. A claim's "process" may include only a couple of parties for simple claims, and myriads of parties for larger more complex ones. Many organizations are providing tools and solutions to "connect" each communicating pair in the supply chain between consumer, through trusted-advisor intermediary and insurer claim manager, to the ultimate claim service provider(s). Now the multi-party collaborative process is being addressed with Claims Hubs and other techniques to tackle the inefficiencies of many-party communications and processing.

This e-claims seminar will address the complete chain - or web - with special focus on the claim department and services provider links and teamwork. The initial link-by-link integration will be leveraged into multiple link connections, eventually resulting in seamless end-to-end transactions which can be intercepted at any service point for customer service and exceptions.

As an insurer or service provider, or broker, you will find this session invaluable in understanding the current situation as the approaches evolve from idea and concept to benefit-providing reality and determining where your planning should take you in the future.

After a late start, the insurance industry is moving in a hurry to capture the background benefits of the internet and related technologies, combined with best practices. The Business-to-Business (B2B) "supply chain analogy" opportunities are now being developed and implemented. The target is enhanced effectiveness and efficiency of end-to-end insurance customer service.

Insurance Canada's seminar "Claiming Benefit from Technology and the Internet" will help you better understand and appreciate the opportunities the Internet presents for improved claims process, and meeting your corporate objectives. This half-day session will build from Insurance Canada's experience with the Internet through a five-year Web site and the strength and knowledge of many who are providing tools and services to the industry.

Continuing Education Credits for Life and P&C Insurance
RIBO is 3.5 credits, Management Category

Topics and Speakers

By attending this session, you will learn more about the impact that the Internet, technology and other changes are having on Claims. A number of speakers will present their respective topics in various aspects of this topic, including how you may benefit. Here is an overview of the agenda for the day with more detail on topic and speaker information available.

8:00 – 8:30: Registration and Coffee

8:30	Welcome - Doug Grant, Insurance-Canada.ca
8:40	Claims Issues in 2002 - Patrick Vice, Insurance-Canada.ca
9:00	CRM & Claims Management - A contradiction in terms? - Christine Haeberlin, The Innovation Group
9:25	break
9:40	Lets Get Together The Need for Collaborative Claims HUBS: Scott Knight, Correlation Technologies
10:05	A New Entrant Finds a Niche - Doug Grieve e-djuster
10:25	Traditional Providers Evolve to the e-Business World - Delando Hawthorne, Mitchell International
10:45	break
11:00	Proof's in the Pudding: Proving and Measuring the Benefits - Rob Gow, Castek, Keith Dalgleish, HB Group, Joe Vaccaro, A-One Auto Collision
12:10	Conclusion: Challenges to achieve and maintain efficiencies in the claims process - Jim Cameron, Cameron and Associates
12:40	Close - Doug Grant

For more details on topics and information about speakers.

The session is designed for insurance professionals
No technical experience is required.

Our Seminar Sponsors:

		43r.ca will save claim costs by minimizing the cost of replacement vehicles under the Waiver of depreciation / 43r endorsement. Based on the information and processes of www.carcostcanada.com. Easy to implement, easier to use. Visit us at www.43r.ca
	ci   Canadian Insurance Magazine

Seminar Details:

The session will be facilitated by Patrick Vice, Consultant and Doug Grant CIP, Principal, Insurance-Canada.ca, insurance professionals with extensive experience using the Internet for insurance business.

This half day session will be held Thursday, February 14, 2002. Registration (with coffee) will start at 8:00. The session will begin promptly at 8:30 and conclude about 12:30 pm. The location is central Toronto at the premises of the Insurance Institute at 18 King Street East, Suite 600, Toronto (King and Yonge being the closest subway stop).

Cost for the seminar including handout material, lunch and coffee is $275.00 plus G.S.T. ($294.25). Payment is due in advance.

You may register by filling out our registration form or with an on-line registration.

(Please register via e-mail if at all possible).

Questions? call Doug Grant 416-921-7756 or email at doug.grant@insurance-canada.ca
Patrick Vice at patrick.vice@insurance-canada.ca or 416-540-3008

See a list of our Previous Seminars.

[ Announcement Flyer | Speakers and Topics | Online Registration | Registration Form ]