“The New Landscape”
Social Business, Mobile, Analytics, Modern Technology
10th Annual Insurance-Canada.ca Technology Conference
Sheraton Centre Hotel (Toronto) - Monday, March 5th, 2012
The 10th annual ICTC was held Monday, March 5th, 2012.
Our two-day ICTC 2013 will be held March 18-19, 2013.
Conference Speakers and Topics
Below is a complete list of topics and speakers for the 2012 Insurance-Canada.ca Technology Conference, arranged by timeslot. For a visual representation of the timetable, see the Agenda at a Glance (PDF).
| Icon Legend |
| Functions: |
Claims |
Distribution |
Information Technology |
Policy Management |
General |
| Technology: |
Analytics |
Mobile |
Modern Technology |
Social |
General |
7:30am - Registration and Coffee
8:30 - Strategy Sessions
“Turning Information into Insight”
- Neil Isford, VP - Business Analytics & Optimization, IBM North America
“Challenges And Opportunities For Broker Distribution”
panellists:
- Andrew Cartmell, President and CEO, SGI Canada
- Rick Orr, President, IBAO
- Greg Purdy, Managing Partner, Pathway Partners Ltd.
moderator:
- Doug Grant, Consultant, Insurance-Canada.ca
9:20am - Leadership Sessions (set 1)
“The Insurance Fraud Race: Using Information and Analytics to Stay Ahead of Criminals”
- Dan McKenzie, Fraud Analytics Specialist, SAS Canada
“A New Vision for the P&C Insurance Industry”
- Chuck Johnston, Vice President, Oracle Insurance
“Creative Disruption in Insurance”
- Craig Weber, CEO, Celent
10:05am - Networking, exhibits & coffee
10:30am - Showcase Sessions (set 1)
“Game-Changing for Insurance: How Analytics Can Improve Profitability”
- Paul R. Crowder, Lead Consultant - Pre Sales Consulting, Insurance Industry, FICO
“Nova Scotia: A Nearshore Solution for Insurance & Technology Talent”
- Stephen Lund, President & CEO, Nova Scotia Business Inc.
“Big Data and the Future of Underwriting”
panellists:
- Mark Cairns, VP & CIO - Intermediated Business, Royal & SunAlliance Canada
- Jamie Rodgers, VP - P&C Insurance Practice Lead, CGI
- Paul MacDonald, VP - Consulting, PricewaterhouseCoopers
moderator:
- Dan Adamson, Founder, President & CEO, Outside Intelligence
“Optimizing Online Customer Experience: A Canadian Insurance Context”
- David Jones, End-User Experience Strategist, Gomez APM, Compuware Corporation
“Paperless Insurance: the Future is Here”
- Oren Friedman, Business Development Manager, TELUS Communications
11:05am - Showcase Sessions (set 2)
“Utilizing Your Data to Positively Impact Claims Outcomes”
- Randall Day, Head of Claims Solutions, FINEOS
- Ian Bridgman, Data Analytics Specialist, Claim Analytics
“Turning Social Insight Into Action”
- Brad Worth, Canadian Insurance Delivery Leader, Capgemini
“iClarify Commercial: Redesigning Commercial Property Risk Assessment”
- Jeff Sutton, National Director, iClarify
“How to Benefit from Core Systems in the Cloud”
- Philippe Lafreniere, CIP, VP - Insurance Solutions & Field Marketing, Exigen Insurance Solutions
“Once and Done: Driving Towards the Ideal State”
- Charles Samolczyk, VP - Product Sales, Brovada
- Andrew Cartmell, President and CEO, SGI Canada
- Marilyn Russell, AVP - Business Solutions, The Dominion
- Sean Graham, Principal, KTX Insurance Brokers
11:40am - Showcase Sessions (set 3)
“Increasing Need For Data Management”
- Marc Smith, Principal Solutions Specialist - Architecture & Information Management, SAS
“Engaging Astrid Swanson: Communicating with Millions, Engaging Individuals”
- Lorne Gladstone, Managing Partner, Centtric
“‘My Way’: Why the New Landscape Will Require Every Insurance Carrier to Specialize”
- Doug Roller, Growth & Strategy Lead – P&C Insurance, Accenture Software
“Enterprise Mobile Applications”
- Stefan Van Overtveldt, Chief Engineer, MajescoMastek
“Broker Transactions – Measuring Cost Versus Revenue”
- Renee Durepos, Vice President - Client Services, Keal
12:20pm - Lunch & ICTA Awards
1:55pm - Keynote Presentation
“2012: The Age of Digitalization for Insurance”
- Kimberly Harris-Ferrante, Vice President and Distinguished Analyst, Gartner
2:45pm - Showcase Sessions (set 4)
“Fraud Detection and Prevention for Insurance”
- Gordon Alexander, Insurance Industry Architect, IBM Canada
“Going Mobile and Being Social: Insurer Progress and Plans”
- Mark Breading, Partner, SMA
“The New Landscape of Claims Handling”
- David Himes, Claims Program Manager, Gore Mutual Insurance
- Sean Cassidy, Vice President - IT and Support Services, Uniban Canada
“Ensure You Are Insuring The Right Address”
- Steve Sigal, Director - Product Management, DMTI Spatial
“The Top Technology Investments to Improve Broker Competitiveness”
- Glen Piller, President and CEO, iter8 Inc.
- Jeff Ives, President and Owner, Ives Insurance Brokers Ltd.
3:15pm - Networking, exhibits & coffee
3:40pm - Showcase Sessions (set 5)
“The Link Between Lapse Rates and the Customer Experience”
- Patrick Surry, Global Solutions Owner for Customer Analytics, Pitney Bowes Software
“Enhanced Risk Management: The future of insurance and cyber security”
- Salim Hasham, Leader of the GTA Information Security Practice and National Security Leader, PwC Canada
- Allan Buitendag, National Insurance Consulting Leader, PwC Canada
“Benchmarking the way it was meant to be: Detailed, Insightful, and Easy”
- Margaret Bodman, Manager - Claims Systems, TD Meloche
- Eugene Lee, Director - Value Consulting, Guidewire
“The Choices You Make: Core Systems Selection”
- Bill Garvey, Founder, Eastern Shore Consulting Inc.
- Mark Breading, Partner, SMA
“Commercial Lines Processing: Today's Challenges & Future Directions”
- Kevin Campbell, President, Policy Works
4:15pm - Leadership Sessions (set 2)
“Demystifying Analytics: Gaining Hindsight, Insight & Foresight in Insurance”
- Tami Frankenfield, Director - Information Management, Americas Insurance Sector Leader, Deloitte
- Peter Husar, Associate Partner - Information Management, Canadian Financial Services Sector Leader, Deloitte
“Telematics: Learning to Drive in the New Landscape”
panellists:
- Marcia Berner, Director - Advisory Services, ACORD
- Jeff Rieder, President, Ward Group
- Michael Tidy, Director - Business Development, ZTR Controls
moderator:
- Colin Smith, SVP - Operations, RMS Information and Analytics
“The Broker Optimization Study”
- Doug Johnston, Vice President - Partner Relations & Product Innovation, Applied Systems
5:00pm - Conference reception, networking and sponsor draws
6:00pm - Conference Close