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Canada Post: E-billing adoption: Overcoming barriers and maximizing ROI

The study is the first to quantify the business and financial benefits that e-billing presents to Canadian utility companies. Although the whitepaper focuses on the utility industry, the findings and resulting best practices are similar for all industries, including insurance.

The profitability analysis revealed that a utility engaged in e-billing reaped the following benefits:

• 50 per cent reduction in billing costs
• Increase in automated payments from 81 per cent to 94 per cent
• 1.5 day improvement in Days Sales Outstanding (DSO)
• 12 per cent reduction in billing customer support calls
• 96 per cent of e-bill recipients are satisfied customers

The whitepaper also looks at some underlying opportunities which could increase the number of customers subscribing to electronic billing.

To read the whitepaper, click here.

Canada Post

Having delivered insurance mail to customers coast to coast for more than one hundred years, Canada Post has long been a communications partner to the insurance industry. More recently, they have begun to transform the industry processes for e-binding and e-issuance—which offers significant cost savings for issuers and an improved experience for their customers.
More information at www.canadapost.ca.