Archive of articles, editorials, commentary, research and published material pertaining to Managing and Leveraging Relationships and Roles in the Canadian Insurance Industry.

• 2010
• Dalbar: Defined Contribution Pension Plan statements offer most dynamic personalized messaging and goal based reporting
• Gore Mutual, Bowne, Win 2010 HP Exstream Visionary Awards
• Celent Report: Client Reporting Tools
• Standard Life presents its new simple, relevant, engaging, customized and educational statement
• Celent Report: Insurance Customer Service Trends in North America
• Sun Life to launch industry-first wireless enrolment for group retirement plans in Canada
• KANA Raises the Bar for Service Experience Management with the Release of KANA SEM 11
• Industrial Alliance Launches a New Extranet for Partners and Clients of its Group Savings and Retirement Plans
• DALBAR: Majority of Investor Mutual Fund Statements Falling Behind
• Manulife Financial confirms exclusive arrangement with distinguished personal finance writer Gail Vaz-Oxlade
• The ranking is in: Canadians recognize Grey Power as a leader in customer satisfaction
• Sun Life Financial enhances its online wellness centre by choosing Novus Health
• DALBAR 2010 Brokerage Statements Results
• Life Insurance Companies Ranked on How They Treat Online Customers in Latest Customer Respect Group Study
• CIGNA: Delivering an Outstanding Customer Experience One Customer at a Time. And Winning Awards for It
• Investors: Show Me My Returns -- and Fees - DALBAR releases study of Investor Statement Preferences
• Guidewire Software Announces Billing Market Survey Results
• Health Insurers Make it Personal on the Web - DALBAR releases review of web site services
• Pitney Bowes Business Insight Enhances CCM Suite Capabilities for High-Volume, Interactive and On-Demand Customer Communications
• Foresters Launches Financial Helpline for Members
• First Quarter 2010 USA Financial Services Industry Evaluation: Customer Respect Group
• Using smartphones to help save for retirement: New online calculator shows group retirement savings plan members how a small increase in contributions builds income in retirement - Great-West Life
• DALBAR Announces Its 2009 Service Award Winners in Financial Services
• Guidewire Software Announces Guidewire BillingCenter 3.0
• Relationship and Timing Are Key to Capturing Rollover Assets, LIMRA Study Finds
• MajescoMastek Ranked Fastest Growing P&C Insurance Billing Solution Provider in U.S. Market by Novarica
• P&C Insurers Embracing Stand-Alone Billing Systems and Total Market Grew 27% from 2008 to 2010, says new Novarica Report


• 2009
• Industrial Alliance Launches a Series of Video Capsules for Group Pension Plan Sponsors
• Webinar: Are Your Customer Communications the Point of Your Customers’ Disloyalty? By PBBI, SCG
• Boosting Profits By Tying CRM To Business Processes Through Customer Communication Management (CCM): Whitepaper from PBBI
• Reliable, Online Canadian Health Resources from Equitable Life of Canada
• CIGNA Works with IBM to Transform Customer Experience
• United Automobile Insurance Deploys Guidewire for Claims - Success Leads to Selection of Guidewire for Billing
• DALBAR's DC Web Rankings Recognize Industry Leading Plan Sponsor Web Sites
• Need to Raise the Bar in Segregated Fund Statements! - Dalbar
• PBBI Webinar: Maximizing Your Policyholder Communications: The Top Ten Best Practices for Legacy System Replacement
• Standard Life sweeps six I.F.C.A. awards including 'Best of Show'
• Gartner Says Worldwide CRM Market Grew 12.5 Percent in 2008
• Customer Lifetime Value: Can Insurance Carriers Bring Home the Love? - by Karen Pauli, TowerGroup
• Progressive Wins Voice Of The Customer Award
• KANA Introduces New Era of Customer Service with KANA 10
• Green contracts: La Capitale General Insurance contracts sent via the Internet to minimize environmental impact
• Group insurance coverage that goes where you go: Sun Life Financial
• Manulife Financial partners with MediResource Inc. for health portal
• Billing System Vendors: US Property/Casualty Market 2009 Report Published by Celent
• New Mexico Mutual Deploys Guidewire BillingCenter
• RIMS Launches Online Networking Community
• Car insurance company adds Twitter to its communication toolkit to help customers prepare for severe storms: Progressive
• Guarding Minds @ Work: Breakthrough resource gives Canadian employers tools to address mental health issues in the workplace: Great-West Life
• Sun Life Financial announces dynamic new service for salary continuance programs
• KANA and IBM to Bring Next-Generation Customer Service Solution to Market
• Russell's LifePoints Portfolios client statement earns 2009 DALBAR Communications Seal
• Satisfaction with Lloyd's grows year on year
• NFU Mutual UK Selects Guidewire BillingCenter
• Pioneer State Mutual Insurance Selects Guidewire BillingCenter
• Texas Windstorm Insurance Association Selects Guidewire BillingCenter
• Industrial Alliance launches Your Interactive Virtual Guide: multimedia video segments and interactive applications for group pension plan members
• AXA Equitable, MassMutual, and New York Life Praised for Strong Online Offerings in New Report: Novarica
• Who ranked #1 in DALBAR's Universal Life statement analysis?
• DALBAR Announces Its 2008 Service Award Winners in Financial Services
• Manulife Investments awarded highest certification for excellence in quality from National Quality Institute
• Dalbar's Defined Contribution Pension Plan statements results
• Unified Managed Accounts: Developments in UMAs and Overlay Technology to Provide Total Client Solutions: Report Published by Celent


• 2008
• Listening to customers awards Sun Life Financial three top honours
• Manulife earns second consecutive 'Excellent' rating from DALBAR for group savings plan member statements
• J.D. Power and Associates Reports: Local Agencies Provide a Higher Level of Service Satisfaction to Insurance Customers Than Do Call Centers
• Win for Standard Life recognizing its innovative communication efforts to group savings and retirement plan members
• Progressive Celebrates 10th Anniversary of Groundbreaking Web Site by Making Online Customer Self-Service Even Easier
• J.D. Power and Associates Reports: Customer Satisfaction with Homeowners Insurance Remains Flat, While Satisfaction with Auto Insurance Continues an Upward Climb
• SAS honored with Business Intelligence Market Leader award from CRM magazine
• Information Builders Selected as Business Intelligence Leader in 2008 CRM Market Awards
• Sun Life Financial to offer TFSA investment solutions for individuals and employers
• NCMIC Group, Inc. Extends its Relationship with SunGard, Selects SunGard’s iWorks Premium Billing Solution
• Guidewire Software Announces Billing Market Survey Results
• J.D. Power and Associates Reports: Producing Highly Satisfied Customers Can Improve the Bottom Line for Auto Insurers Through Increased Renewal Rates
• J.D. Power and Associates Reports: The Role of Investment Advisors Becomes Increasingly Critical As Overall Satisfaction With Investment Institutions in Canada Declines Amid Volatile Market Conditions
• J.D. Power and Associates Reports: Erie Insurance Ranks Highest in New Buyer Satisfaction with the Auto Insurance Purchase Experience
• Dalbar: Mutual Fund Statements Improving
• Canadian plan sponsors ask for a better member statement, Sun Life Financial delivers
• Standard Life introduces new online retirement planning and management tool
• Manulife launches innovative service for sponsors to communicate with members who need to choose retirement savings investments
• Progressive Takes #1 Spot on Auto Insurance Customer Respect Study of Insurance Web sites
• Exclusive access to renowned research expert gives Manulife clients insights on plan member behaviour
• Union Mutual of Vermont Selects SunGard's iWORKS Billing Solution
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• Manulife Mutual Funds ranks first in client service for seventh consecutive year
• Managed Portfolio statements still distinctive in the Canadian marketplace: Dalbar
• TitlePLUS(R) program from LAWPRO offers bilingual services
• Guidewire Software Deploys Community Resource Center for Increased Customer Convenience
• More than half of UK banks, insurance companies and building societies fail to respond to online customer queries: New study from KANA and IBM
• DALBAR Announces Its 2007 Service Award Winners in Financial Services
• Guidewire Software Announces Guidewire BillingCenter 2.0
• The Harford Mutual Insurance Company Selects SunGard™s iWORKS Billing Solution
• Dalbar 2007 Mutual Fund and Direct Brokerage Rankings
• Manulife Investments awarded certification for excellence in customer service from National Quality Institute
• Johnson Inc. Recognized as the World's Top Customer Management Organization, as measured by CMAT(TM)


• 2007
• Three-quarters of Canadians want integrated health resource; Manulife Announces Health Service Navigator
• Industrial Alliance Launches Your Retirement Tracker: A personalized Tool for Members of Group Retirement Plans
• Standard Life launches Retirement checkup
• Manulife Financial signs health care product agreement with AccelMD
• E-Mail and Text Us, Consumers Say: eMarketer
• Industrial Alliance's Group Pensions Department Wins an Award for its Assisted Enrolment Program
• High Net Worth Clients Receive High Quality Statements: Dalbar Canada
• Evaluation of Customer Profitability Analytics Vendors: Report Published by Celent
• Progressive Introduces Paperless Policies In USA
• J.D. Power and Associates Reports: Marsh U.S. Consumer Receives Certification in Several Lines of Business for Providing An Outstanding Customer Service Experience
• J.D. Power and Associates Reports: AIG Direct Recognized for Providing an Outstanding Customer Service Experience for a Second Consecutive Year
• IBM and KANA Study Shows Untapped Potential for US Financial Services Web Sites to Better Serve Clients
• New CRM Book by Accenture: Using Customer Relations Management to Change the Competitive Playing Field
• Salentica Systems Announces Hosted, On-Demand Service "Salentica FASTRAK" CRM
• Manulife Financial adds Member Progress Report to suite of leading retirement savings plan communications
• Group Retirement Services for Great-West Life, London Life and Canada Life offers 'Smart messages' on plan member statements
• Customers Mean Business, by Harvey Blake
• Who ranked No. 1 in DALBAR's Universal Life and Segregated Fund statement analysis?
• Manulife Mutual Funds ranks first in customer service for sixth consecutive year
• Manulife Financial ranks first for Canadians' statements on universal life, segregated funds: DALBAR survey
• SunGard iWORKS Launches Premium Billing Solution
• TD Waterhouse UK Honored with KMWorld Magazine's KM Reality Award for Successful KANA IQ Implementation
• SAS customer Wachovia wins 1to1 Impact Award for customer strategy
• DALBAR Announces Its 2006 Customer Service Award Winners in Financial Services
• BMO Mutual Funds wins 2006 Dalbar Mutual Fund Service Award
• ING Insurance / ING Novex toReimburse Auto Premiums


• 2006
• Desjardins Online: Ten Years, Two billion Transactions
• Comprehensive Investment Information Made Easy by Standard Life
• Whitehill Technologies releases IStream Communicator 2.2: New release from InSystems
• Want a Reminder When Your Bill's Due? Want to Know When Your Payment Went Through? No Worries - Progressive Direct® Makes It Easy with New Text Messaging Service
• Mutual Fund Statements Maintain Status Quo in 2006: DALBAR Study
• Standard Life Launches New Service for Group Retirement Plan Members
• Manulife launches investment and communications services to help pension plan sponsors fulfill governance responsibilities
• Ensuring Manulife Financial launches online Annual Information Return tool for Canadian group pension clients
• KANA Addresses the Pain Points of Self-Service Search by Ensuring Every Self-Service Experience is Personalized and Successful
• 24/7 Customer launches new facility with Aviva To add 1800 seats to maintain its rapid growth
• AMF Quebec Complaint Reporting System: Time to declare consumers’ complaints!
• CSC Surveys Find Cost Savings Opportunity in Electronic Insurance Payments
• Billing: Business and IT Issues for P/C Insurers - Report Published by Celent
• Industrial Alliance launches its online retirement planning learning module for group pension plan members
• Global Companies Turn to KANA for Multi-Lingual, Multi-Channel Customer Service Solutions
• Manulife Mutual Funds ranks first in customer service for five consecutive years
• AIC captures third consecutive Dalbar Mutual Fund Service Award
• Accenture Survey Finds That Customer Loyalty Can Be Lost In a ‘Click’


• 2005
• It's personal now: Sun Life Financial Canada launches "my money"
• International Financial Data Services Drives Customer Service With KANA
• CitiStreet's DC Plan Participant Web Site Wins DALBAR Seal of Excellence For Communications
• Aviva Canada says "Let's be Clear about Disclosure."
• Manulife Financial launches online governance support for group savings plan sponsors
• MIB to Assist Next of Kin from Hurricanes Katrina and Rita Locate Lost Life Insurance Policies
• SAS largest CRM predictive analytics vendor
• KANA Unveils Groundbreaking New eMail Response Management Application
• KMWorld Magazine Names KANA Response a "Trend-Setting Product of 2005"
• eMarketer: E-Mail Etiquette
• Manulife Financial ranks first for Canadians' pension plan statements: DALBAR survey
• Pension Governance a High Priority for Canadian Business: Towers Perrin study reveals organizations are working to improve pension governance practices
• Poor Customer Service Is Top Reason Consumers Switch Service Providers, Accenture Survey Finds
• New KANA Express Suite Gives Mid-Market Companies the Power to Improve Customer Service While Reducing Costs
• Sun Life Financial launches pre-retirement education for group retirement plan members
• Resolution, Self-Service and Accurate Data Are Top Customer Service Initiatives For 2005: KANA
• A Fresh Start To Customer-Centricity: Report Published by Celent
• The Principal Financial Group Web Sites Win Dalbar Seal of Excellence For Communications
• Shaping Tomorrow's Contact Center: Trends & Challenges - Reports Published by Celent
• Manulife to distribute an estimated $200 million to participating Canadian policyholders
• Manulife Mutual Funds ranks first in customer service for four consecutive years
• CRM – Connect The Process Dots
• Life Matters - Manulife Financial's 2004 Public Accountability Statement now available on-line
• LIMRA International Partners with E - Communications Firm Pinpoint Global to Leverage Latest Sales and Training Technology
• KANA Launches KANA Response on Demand for Service Resolution Management
• Governments Must Move Beyond eGovernment Initiatives to Enhance Customer Service for Citizens, Accenture Study Finds
• Prudential Retirement Wins DALBAR Seal of Excellence for its Defined Contribution, Defined Benefit and Total Retirement Statements
• Capitalize on Compliant Communications: Minimize Risk - Maximize Relationships: InSystems Webinar
• Manulife Financial offers Portus clients referred by Manulife Securities International options for principal return
• DALBAR Recognizes the Best Web Sites in the Mutual Fund Industry
• Manulife Financial guarantees principal recovery to clients referred to Portus by Manulife Securities International
• Diversified Investment Advisors Earns DALBAR Seal of Excellence for Defined Contribution Statement
• DALBAR Announces Customer Service Awards for 2004


• 2004
• Nova Scotia WCB Launches New Web Site
• Talkline Resolves Customer Communication Challenge with KANA
• Management of Privacy Policies is Top Concern Among Global 2000 Companies Integrating Customer Data: DWL
• DALBAR Recognizes the Best Universal Life Statements in the Insurance Industry
• DWL Makes List of North America's Fastest Growing Technology Companies For Third Year: Deloitte Fast 500
• Managing the High Net Worth: Wealth Management at Merrill Lynch Bank Suisse: Report from Celent
• LOMA and LIIC to Host "Customer Service" Seminars in Toronto
• Major Corporations Not Handling E-Customer Relations Well: eMarketer
• Online kit provides resource for complaint handlers: The Financial Services OmbudsNetwork
• TD Waterhouse UK Announces Service Resolution Success With KANA
• Worldwide Customer Relationship Management Applications Market Expected to Surpass $11 Billion by 2008, According to IDC
• J.D. Power and Associates Reports: Satisfaction High among Consumers Using the Internet to Communicate With Their Auto Insurance Provider
• Manulife Financial to distribute more than $157 million to participating Canadian policyholders
• Manulife Mutual Funds ranks first in customer service for three straight years
• DWL Customer™ Benchmarks Released
• UnumProvident Corporation Selects Solution from DWL to Enhance its Customer Data Integration Initiatives
• Industrial Alliance launches an online retirement planner for the members of its group savings plans
• Manulife Financial introduces industry-first for defined contribution pension plans
• The Spirit of Citizenship - Sun Life Financial's 2003 Public Accountability Statement details commitment to social responsibility
• Allstate Insurance Launches Customer Telephone Assistance
• Great-West Life and Acquaint Financial offer independent plan member financial education and counseling services
• Leading CDI solution provider, DWL, Releases DWL Customer™ 5.0
• OmbudsNetwork Adds Online Financial Complaint Tool
• kasina names Top Defined Contribution Web Sites for Plan Sponsors and Plan Participants
• Healthy Growth Ahead for Financial Institutions Spending on Customer Relationship Management Technologies: TowerGroup
• Empire Financial Group Launches Next Phase of groupweb Using DWL Technology
• KANA Customers Participating in Industry Study Generate High ROI with Their CRM Implementations
• Standard Life Launches Health & Wellness Web site
• The Office québécois de la langue française rewards Standard Life for its VIP Room - Retirement Income Illustrator Web site
• E-Delivery Fails to Deliver: Dalbar study
• DALBAR Rates Defined Contribution Plan Sponsor Web Sites
• DWL Customer™ Achieves Unprecedented Performance Levels on IBM Infrastructure in Latest Benchmarking Tests
• DALBAR Launches "Cheap" Statement Structure


• 2003
• DWL Named Leader in CDI Solution Space According to Meta Group
• Standard Life - Breakthrough in on-line retirement planning for Canadian workers
• Dominion of Canada premium refunds in hands of Nova Scotia policy-holders
• Allstate Canadian customers first to manage insurance online
• J.D. Power and Associates Reports: Record Low Interest Rates Help Boost US Mortgage Customer Satisfaction
• ICMA-RC Wins Dalbar Seal of Excellence for Its Defined Contribution Plan Participant Web Site
• Turn Service into Sales, RightNow: eMarketer
• While Wealth Management Opportunity Remains Strong, Promise of Technology Stymied by Financial Institution "Silos"TowerGroup
• DWL Releases Version 4.5 of DWL Customer(TM)
• DWL and Eontec Announce Alliance to Deliver Comprehensive Customer Banking Solutions
• GartnerG2 Says New CRM Solutions Allow Financial Services Providers to Achieve Next Level of CRM Sophistication
• Email Management in European Financial Services: Leveraging Incoming: by Celent
• kasina's 3rd Annual Survey of European Mutual Fund Web Sites Names Top 10
• Credit Card Issuers Push Right Online Hot Buttons: Gomez
• kasina on Institutional Asset Management Web Sites: "Getting Warmer"
• DWL Makes List of Canada's Fastest Growing Technology Companies For Second Year
• DWL Announces Customer Management and Self-Service Transactions To Insurers Using IBM WebSphere Portal
• Great-West Life in discussions with Solium on share purchase plans
• Manulife Financial launches e-enrolment for group savings plan members
• US Banks Boost Internet Banking Services Aimed At Smaller Businesses: Gomez
• KANA Study Reveals Healthcare Industry Focused on Proactive Member Service
• Targeting Specific Investor Types Pays Off For Canada's Top Online Brokers, Gómez Canada
• Manulife Investments leads Canadian industry with top-ranked segregated fund statement: DALBAR survey
• Services- Based Enterprise Customer Processes Delivered with DWL Customer™ Version 4.0
• FigmentSoft teams with ACCPAC International for CRM
• Chordiant and DWL Join Forces to Deliver Highest Service Levels of Customer Management
• DWL Reinforces Asia Pacific Presence with Selection of SPW as Strategic Distributor
• Multi-Channel Contact Centers in Insurance: The Email Imperative: by Celent
• Discount Brokers Fine-Tune Online Experience In Preparation For Market Rebound, Gómez Scorecard
• Banks Continue Torrid Pace Of Web Site Enhancements, Latest Gómez Scorecard Reveals
• Canada Life Software Makes Managing Savings Easier
• DWL Introduces Powerful New Functionality to DWL Customer™
• CSC Introduces Automated Notification Software for Retail Banks and Card Issuers
• Full-Service Brokerage Leaders Tap Internet To Drive Business Dealings: Gomez
• Gomez: Latest Insurance Carrier Scorecard Reveals Continued Internet Channel Emphasis On Automotive Sector, E-Servicing
• DALBAR Announces Customer Service Awards for 2002
• Insurance consumer complaint resolution group has busy beginning: Ombudservice
• Co-operators urges Vigilance for Life and Pension Customers; Call Centre Expanded.
• Major Canadian Web Banking Site Redesigns Raise Competitive Stakes: Gomez
• SecureServe from Liberty Health receives more online enhancements


• 2002
• The Industrial Alliance Group launches a new internet service for its Group Insurance Clients
• Standard Life - Financial institution offers free on-line education to over 400,000 Canadian Group Plan Members
• Centre for the Financial Services OmbudsNetwork up and running
• Standard Life continues to expand online services for Group Life & Health plan administrators
• InSystems eXterity to Enrich Group Insurance Web Self-Service Experience for Canada Life's Group Insurance Customers
• Pricing & Customer Segmentation Replaces Bells & Whistles As Online Discount Brokerage Mantra: Gomez
• Gómez Penetrates The Small Business Banking Mindset
• Latest Bank Web site Enhancements More Than Screen Deep: Gomez Banker Scorecard
• Empire Reduces Cost and Enhances Channel Service with Solution from DWL
• DWL a Leader in 2002 Deloitte and Touche Canadian Technology Fast 50 program
• Manulife Financial offers Canadians leading-edge Group Benefits e-services
• Europe's First Internet-Only Insurance Company - Ineas - Uses eGain Software to Deliver Fast Multi-Lingual Customer Service
• Aggregation Finding Its Place in Online Banking: eMarketer
• KANA Study Reveals High Tech Industry Among First To Widely Adopt eCRM Solutions
• GartnerG2 says Retail Financial Services Companies Must Make Customer Retention No. 1 CRM Priority
• Top Online Brokers Create Separation From The Pack, GómezCanada’s Internet Broker Scorecard Reveals
• Chubb & Son Expands Relationships with Customers via SAS Intelligence
• Standard Life supports Restructuring of Regulation
• Canada Life and health insurance industry establishes independent Ombudsman service
• General Insurance Ombudservice appoints Lea Algar Chair at inaugural meeting
• Life Insurers Indicate the Need for Improved Disclosure and Increased Transparency of Financial Statements: Tillinghast Survey
• Markel Creates New Helpline for Small Truckers!
• Good advisor Web sites keep getting better; mediocre ones are being left behind: Dalbar
• Healthcare Industry Experiencing Significant Growth in Demand for Customer Information via the Web: Kana
• KANA Study Reveals Customer Demand Driving Financial Services Industry Adoption of Real-time and Web-based Customer Service
• Insurers Must Look Beyond Online Sales To Self Service For Internet Success, Gómez Research Reveals
• European Asset Managers Missing Customer Service & Sales Opportunities with Web sites: kasina
• Markel Launches Exciting New Trucking Software - Markel Advantage
• DWL Strengthens Global Presence with Entry into Japanese Market
• Standard Life launches new Web site for Individual Clients
• Clarica to consolidate Moncton customer call centre in Ottawa
• Connecting with Consumers, by Sally Praskey, CI - Canadian Insurance Magazine
• Dalbar releases 2002 rankings of Canadian universal life insurance statements
• DWL and ILOG take Customer-centric Solutions for Insurance and Financial Services to the Next Level
• DALBAR Announces the Nation's (USA) Best Participant Web sites for Defined Contribution Business
• Using Your Own Customer Interactions To Improve Your Marketing, Your Virtual Insurance, May 22
• eCRM Solutions Need to Support Rising Customer Traffic Across All Points of Contact: KANA study.
• Property and Casualty Insurers' Wishes for CRM Magic not yet Coming True: Conning & Company
• Does Your e-Mail look like Junk Mail to your Reader? -- Your Virtual Insurance, May 2, 2002
• Standard Life adds on-line educational tool to its Group Savings & Retirement plan offering
• Claim Service Found to Play an Important Role In Making Insurance Purchase Decisions: Chubb Group
• SINKING HOPES: Facing premium increases and onerous insurer demands, hard-pressed risk managers search for coping strategies. By Anna Sharratt in ci - Canadian Insurance
• Manulife Bank launches Secure View - free account aggregation solution for Internet Banking clients
• Traditional Banks Extend Internet Banking Domination – GómezCanada's Banking Scorecard™ Reveals
• Canada Life™ Helps Clients Achieve More through CLSI
• Tillinghast – Towers Perrin Study Shows Life Insurance Executives Committed to Shareholder Value, but Struggling With Managing It
• KANA Study Reveals That Tracking and Leveraging Customer Histories is Critical to Providing High Levels of Customer Satisfaction
• Taking Internet CRM to the Next Level, by Steve Butler, eMarketer
• Canadian Financial Services Industry Creates Council to Coordinate Work on Issues of Common Interest
• Manulife Bank to offer online account aggregation solution from OnX
• Industrial Alliance Group Launches a New Secure Internet Site for its Individual Annuities Clients and Representatives
• Information Integration: Why cross selling in the insurance sector is highly independent on back-end technology. By Kevin Rosen, Silverline Technologies
• DWL Announces the Next Release of DWL Insurance™ for Group Life and Health
• Web sites Missing Mark on Customer Service: Jupiter Media Metrix
• Cross Selling is In The Technology: Your Virtual Insurance, Dec 17 issue


• 2001
• New single-window OmbudService announced for financial services sector
• Sun Life Financial set to offer innovative firsts to group retirement plan members
• Use Internet Technology to Enhance Existing Relationships: Your Virtual Insurance Dec 17
• 7 key reasons for CRM failures, from Your Virtual Insurance, Nov. 2, 2001
• Financial Web sites Add Value but Save No Money: study by Dalbar
• Summary of Insurance-Canada.ca's Relationships Conference on Nov. 1, 2001 Toronto, by Craig Tilford FCIP, Consultant.
• SERVICE SPOTLIGHT: Can Customer Relationship Management (CRM) strategies put the insurer focus directly on the policyholder?