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Webinar: Are Your Customer Communications the Point of Your Customers' Disloyalty? By PBBI, SCG

This one hour webinar, hosted by Pitney Bowes Business Insight and Simplified Communications Group, will be held Wednesday 16 December 2009, 2:00pm EST

Today customers expect to interact with their insurance providers across multiple channels. Insurance agencies are under great pressure to deliver personalized customer communications in a variety of formats, including email and SMS messaging, without sacrificing service or security.

An effective customer communication strategy is one that helps insurance carriers to efficiently manage and automate correspondence – from producing effective transactional and correspondence communication, to providing customer service representatives with easy access to a 360° view of customers, to storing and archiving all documents in their native formats for instant retrieval. An effective customer communication strategy underpins the organization’s wider business strategy, contributes to better customer service levels and increases brand loyalty.

Join Pitney Bowes Business Insight and Simplified Communication Group to take a practical look at how customer communications can significantly improve your company’s insight and marketing effectiveness, while reducing operating costs and increasing profitability.

The topics covered will include:

• What are the key elements of a competitive customer communications system and what is its true value?
• How your organization can use communication management to change the customer experience and realize real ROI
• How to unlock the profit tied up in transactional and correspondence customer communications

Scheduled: Wednesday 16 December 2009, 2:00pm EST
Hosted by: Pitney Bowes Business Insight and Simplified Communications Group
Duration: 1 hour

Registration https://pbinsightevents.webex.com/pbinsightevents/onstage/g.php?t=a&d=664977872

Co-presented by Pitney Bowes Business Insight and Simplified Communications Group Inc. Simplified Communications has over 17 years experience in helping major brands communicate with their customers with clarity while supporting their business strategies and enhancing their customer relationships.

About PBBI

Pitney Bowes Business Insight is a global leader in combining location, operational and customer intelligence to empower organizations to create, manage and deliver personalized and relevant multi-channel communication. Visit www.pbinsight.com and www.pb.com for more information.