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Archive of articles, editorials, commentary, research and published material pertaining to insurance claims.

• 2010
• Accenture Provides Claims Processing Technology to Support ACE Group's High-Net-Worth Personal Insurance Business
• Guidewire for Claims Management Deployed by Everest National Insurance Company
• IIHS: Huge cost of mismatched bumpers: When bumpers on cars and SUVs don't line up (and many of them don't), low-speed collisions produce more damage and higher repair costs
• Swiss Re sigma preliminary estimates for 2010 show that natural catastrophes and man-made disasters caused economic losses
• ISO ClaimSearch in USA Surpasses 700 Million Claims
• IBC: Hurricane Igor causes over $65 million in insured damage
• FINEOS Claims Delivering Automated Claims Management for Personal Injury to Manitoba Public Insurance
• FINEOS Concludes Successful Global Claims Summit in Chicago
• ISO's PICAS Short-Listed for BCS Consumer IT Innovation of the Year
• Mitchell Signs Multi-Year Deal With Manitoba Public Insurance
• Standard Life emphasizes the importance of organizational health
• The Co-operators new iPhone™ app put claim reporting in the palm of your hand
• Guidewire Software for Claims Management Selected by Pohjola Insurance
• The AXA Mobile™ iPhone™ app: a first in Quebec!
• Large number of weather extremes a strong indication of climate change: Munich Re
• DisasterPhone: Exclusive Telecommunication Disaster Recovery service launched to Public Sector: Emergency Measures legislation compliance made easy!
• More than Half of U.S. Consumers Say Poor Service Leads to Fraudulent Insurance Claims, Accenture Survey Finds
• Great-West Life signs agreement with Evolution Benefits(R) to offer the first Visa(R) payment card for healthcare spending accounts in Canada
• Gore Mutual Launches New OnLine Claims Portal
• 9/11, Katrina, H1N1 top insurer's list of "Top Ten Mega Disasters" from past decade: Zurich
• CDC Study Finds Annual Cost of USA Motor Vehicle Crashes Exceeds $99 Billion
• Auto glass claims made even easier: Manitoba Public Insurance introduces eGlassClaim
• Sedgwick CMS viaOne® Customizable Home Page Combines Advanced Dashboard Visualization, On-Demand Claim Metrics, Portal Convenience
• Insurance Claims Technology: Moving off the Expense vs. Customer Satisfaction Tightrope onto Firm Ground: TowerGroup
• Insurance Australia Group (IAG) Selects Guidewire for Claims Management
• Deepwater Horizon Disaster Not a Watershed Event for P&C Insurance Market, According to Towers Watson
• SAS collaborates with European Healthcare Fraud and Corruption Network
• Hurricane Katrina Five Years Later; PCI Highlights Positive Developments that Emerged from the Storm
• Cadillac Escalade, Ford F-250 pickup, and Infiniti G37 top list of highest insurance claims for theft in the USA: IIHS
• RMS Develops First High Performance Computing Catastrophe Modeling Solution
• J.D. Power and Associates Reports: Providing Highly Satisfying Home Insurance Claim Experiences Leads to Significantly Increased Customer Loyalty and Advocacy
• Verisk Analytics Announces New Catastrophe Index
• Xactimate Express Helps Insurers Settle Small Claims: Xactware
• Xactware Releases Xactimate Version 27.1
• Xactware Releases New Product for Smart Phones
• July 2010 Price List Update Now Available: Xactware
• HCAI Status July 2010
• Sun Life planting the seeds for more paperless claims
• Farm Mutual Insurance Company of Idaho Deploys Guidewire for Claims Management
• FINEOS Claims rated highly by Celent
• Novarica Updated Report on P&C Claims IT Systems Profiles More than 20 Vendors
• Plotting the Course to Effective Workers' Compensation Claims Management: FINEOS
• Insurance.com Lists Top 10 Most Dangerous US Cities for Drivers
• Automated Benefits Releases Adjudicare Version 4.0
• Hospital Cost Shifting Adds to US Auto Injury Claim Costs: IRC
• HCAI Pilot Phase Successfully Completed
• CDRG and CAMIC, a Natural Alliance
• Groupe JDL of Valleyfield Joins The Growing CDRG Team
• Tasker Tucker - March 17, 1928 - April 26, 2010, by Phillip Rosebrook, JR
• Xactware Helps Its Customers Go Green
• Xactware Network Processes 20 Millionth Claim
• Symbility Finalizes Three Year Contract with Groupe Promutuel
• ISO, NAIC and NICB Make Reporting Suspicious Insurance Claims Easier in the USA
• The Economical Insurance Group and Crawford & Company (Canada) Inc. Announce Contractor ConnectionSM Launch
• PMA Companies Launches New Claims Technology Platform
• LV= to standardise claims handling processes across its business with Guidewire ClaimCenter®
• IBM and FINEOS team up to offer enhanced capabilities to improve the citizen-centric experience
• Swiss Re's new sigma study reveals that natural catastrophes and man-made disasters in 2009 cost insurers USD 26 billion and society USD 62 billion overall
• NER Launches Equipment Theft Prevention Website
• Guidewire Wins Insurance Canada.ca's 'Best in Class Technology Provider- Insurer Solutions' Award
• High-Rise Structures Are Among New Commercial Buildings Added to 360Value: Xactware
• MSB and Vertafore Partner to Create Once and Done Homeowners Transactions
• Symbility Debuts New First Notice of Loss Estimating Technology
• Xactware Releases First-Ever Property Report for Canada
• CDRG is Proud to Welcome CK Kleaning and Restoration
• Disaster Kleenup Canada Ltd. Expands into Nanaimo & Port Alberni, BC and London, ON
• CDRG is Proud to Announce The Acceptance of Leda Restoration
• Disaster Kleenup Canada Ltd. Expands into Guelph, ON Canada’s leading network of restoration professionals adds another office
• Xactware Releases Xactimate Version 27 and Xactimate Professional
• IBC HCAI Steering Committee accepts pilot findings and recommends that 100% insurer adoption occur in March 2010
• Great-West Life signs agreement with TELUS Health Solutions to offer the first national eClaims exchange service for extended healthcare providers
• Zurich Japan Deploys Guidewire Software for Claims Management in Japan
• End to End Claims Management System for Life and Income Protection Delivered in 10 Months: FINEOS
• Guidewire Software Announces ClaimCenter 6.0
• Beazley Launches Guidewire ClaimCenter, Ensuring Faster, More Scalable Claims Service
• HCAI Voluntary Pilot Nearing Successful Completion
• Few major natural catastrophe losses in 2009 General trend confirmed by large number of weather extremes: Munich Re
• Vaisala's road weather stations help conserve salt in the UK
• LWG Consulting Announces Launch of Singapore Office
• SPECS Limited Opens New Branch Office in Sudbury ON
• IVANS Reports 165% Growth in Claims Download to Agents as Property-Casualty Invests in Customer Service Initiatives
• J.D. Power and Associates Reports: Overall Customer Satisfaction with the Home Claims Experience is Notably Lower than Satisfaction with Auto Claims
• SPECS Limited Opens New Branch Office in Regina, SK


• 2009
• Guidewire's ClaimCenter Solution Profiled in Novarica's Vendor Solution Review
• IBM chosen to build system for electronic health records in Manitoba for improved patient care
• Vaisala presents its contribution to climate change measurement during Copenhagen Climate Change Conference 2009
• iv3 Solutions, new inspection and loss control company launched for North American property & casualty insurance industry
• TIRF releases new interlock primer
• LWG Consulting - Preventative Restoration: Preserving your Options
• MSB Provides Next Generation Claims Estimating to Major Adjusting Firm
• Xactware 360Value Increases Number of Commercial Building Types for Replacement-Cost Estimates
• Marshall & Swift / Boeckh Signs Residential Component Technology™ License Agreement with State Automobile
• Minimizing the Impact of Medical Equipment Losses: LWG Consulting
• SPECS Limited Ottawa Branch Relocates to New Office Location
• CDRG Welcomes A & R Services, White's Cleaning and Restoration and Meridian Group
• Accident Support Services Ltd. Opens Regional Collision Reporting Centre in parternership with Durham Regional Police
• LWG Consulting Introduces New Website
• Submitting claims electronically makes it a little easier to be green: Sun Life
• HCAI Voluntary Pilot Launched Successfully
• J.D. Power and Associates Reports: Satisfaction Increases Considerably among Auto Insurance Claimants, Due to Dramatic Improvements in Settlement Timing and Perceptions of Fairness
• Thieves Target USA Heavy Metal: NER
• Saskatchewan Workers' Compensation Board Selects FINEOS
• FINEOS Extends Leadership in Workers' Compensation Claims With US Solution
• FINEOS Concludes Third Annual Global Claims Summit in Chicago
• MSB Launches the Next Generation of Property Claims Estimating Solutions
• New System to Manage Group Employee Benefit Claim Operations at Mutual of Omaha - FINEOS
• Towers Perrin USA Health Care Cost Survey Shows Employer-Sponsored Medical Benefit Costs to Rise 7% to Over $10,000 for the First Time
• How Real-Time Claims Communication Can Optimize Customer Experiences, Productivity and Profit: Whitepaper from PBBI
• USA Insurance Industry Tackles Cargo Theft: ISO
• USA: Comparative loss information under six coverages, from the Highway Loss Data Institute (HLDI)
• 9/11 and Insurance: The Eight Year Anniversary - Insurers Paid Out Nearly $40 Billion: I.I.I.
• Wawanesa Insurance Selects Guidewire ClaimCenter
• Zurich in Canada Selects Guidewire for a New Claims Handling System
• TIRF releases report "An evaluation of graduated driver licensing programs in North America"
• HCAI Reintroduction Update - September 14, 2009
• Damage Investigation Caused by August 20, 2009 Tornadoes in Vaughan Ontario: ICLR & UWO
• How cost-effective are fixed fees? – Allegient Systems
• P&C Claim Officers Say to Expect Technology Investments Over the Next Two Years; Customer Experience Seen As Key Driver, According to Towers Perrin Survey
• Improved predictions for 2009 hurricanes: Vaisala
• ISO Announces NMVTIS Reporting Service for Automotive Recycling Industry
• Disaster Kleenup Canada Ltd. Expands into another New Location – 17th Since Oct. 2008
• CDRG Welcomes Erb Restorations Saint John and Magiclean Disaster Restoration Calgary, Notes Fire Retardant Concerns
• CDRG Awards More Memberships: C & M Building Contractors, Cornerbrook, N & H Contracting, Kamloops, E & R Toner Renovations, Fredericton
• CDRG Red Teams now equipped with the first intelligent dehumidifier
• Disaster Kleenup Canada Ltd. Expands into another Three New Locations
• Pioneering wind observing system to be installed in the USA: Vaisala
• SPECS Limited Opens New Branch Office in Kelowna BC
• Xactware to Host First User Conference
• Ellipta Signs Innovation Symbility Solution in the UK
• RSA Signs Innovation Symbility Solution in the UK
• Vaisala to launch Road Weather Decision Support System technologies
• Novarica Report: Emerging Technologies Transforming Property/Casualty Claims Processing
• Reining in runaway legal costs: Allegient Systems
• Guidewire Receives Highest Possible Rating in Leading Analyst Firm's Report on P&C Insurance Claims Systems
• Guidewire Delivers End-to-End Claims Handling for Towergate
• HCAI Reintroduction Update
• Vaisala awarded next phase of National Weather Service Next Generation NOAA Profiler Network contract
• RSA Mobile Claims Response Vehicle rolls into action at the Halifax Fire
• CDRG Awards More Memberships: ASCO (\Hawkesbury ON) and Laurier Restoration (Montreal QC)
• CDRG Announces New Member - JD Restorations
• New Claims Handling Platform from CDRG
• Insurance Bureau of Canada sets record straight: Auto insurance companies support changes that benefit consumers
• Insurance Bureau of Canada sets record straight: For every dollar spent on treatment of auto collision victims, another 60 cents goes to assessments
• Genworth Financial Deploys Guidewire ClaimCenter in Australia
• HCAI Testing Began in April, Public Testing Set for August
• IBC hosts 2009 Auto Theft Export Summit
• CodeEvolution: Recession - Friend or Foe to the Claims Adjuster?
• Raising Location IQ - Measuring Catastrophe Risk in Real Time: PBBI
• Severe Storm Season Like 2008 Could Occur Once Every 4 to 5 Years on Average, According to RMS
• Preventative Equipment Restoration: Preserving Your Options, by Andrew Spetter LWG Consulting
• Another Year, Another Record: Tornado Threat Keeps Escalating: A.M. Best Report
• Vaisala participates in the biggest meteorological modernization project in the Russian history
• Promutuel Signs Multi-Year Contract with Symbility
• Policy Locator Service from MIB Solutions Helps Attorneys Find Missing Life Insurance Policies: MIB Solutions
• CDRG Growing in Québec
• Platinum Health Benefits Solutions Chooses Adjudicare: Automated Benefits
• Leading Loss Adjuster to use FINEOS to support Claims Management Operations
• Chubb Insurance Reviews Benefits of GeckoSystems' Mobile Robot Solutions
• IBM and FINEOS Host Briefing on Insurance Fraud
• New Swiss Re sigma study: 2008 one of the worst years for catastrophe losses
• Munich Re Geo Risks Research: Storm surge major loss driver in 2008
• HCAI Remediation Update
• Symbility Solutions Signs Contract with Chubb
• EagleView and Xactware team up to revolutionize roof dimensioning
• CDRG Announces Newest Québec Member: Nettoyage Simco
• Antrim Construction in Alberta joins CDRG Network
• CDRG Elite Restorers
• FINEOS announces New Deal with Swedish Life Assurer
• Leading workers' compensation carrier teams with HCL Technologies and Guidewire Software for on-time and under budget project delivery
• FINEOS Signs Partnership with National Electronic Attachment, Inc.
• Zurich Insurance Company Selects Guidewire for Japan
• FINEOS named in Celent Model Carrier Report for Second Year in a Row
• Accident Support Services International Ltd. Is proud to introduce the new: CROMS: Analytics Portal
• Core Claims Systems Vendors 2008: Report Published by Celent
• Vaisala launches the development of a reference radiosonde for climate change observations
• ISO's Xactware Announces Integration of XactAnalysis and ISO ClaimSearch
• ICLR releases major study on 2003 Kelowna wildfires
• USA Insurers to Pay $25.2 Billion in 2008 Catastrophe Claims, Says ISO's Property Claim Services Unit
• The Canadian Disaster Restoration Group (CDRG) Catastrophe Red Team is Born
• CDRG and CAMIC, a Natural Alliance
• Revolutionary new Vaisala innovation brings significant improvements to lightning detection accuracy
• Insurance Bureau of Canada issues preliminary report on costs of BC storms
• Catastrophe figures for 2008 confirm that climate agreement is urgently needed: Munich Re
• Top 5 insurance claims hotspots for 2009; Emerging risks pose new challenges for UK businesses: AON


• 2008
• USA's Fire Departments Face Challenges in Staffing, Recruiting and Training Firefighters, and Accessing Water, Survey Finds: ISO Survey
• Fraud and Buildup Add 13 to 18 Percent in Excess Payments to Auto Injury Claims: IRC
• Plans for the re-introduction of the HCAI system have been approved by the IBC Board of Directors and continue to move forward
• ICBC : Collision repair shops win international customer service awards - November 13
• QUINN-Insurance goes live with FINEOS Claims®
• FINEOS Announces Successful Global Claims Summit
• Rosgosstrakh, Largest Russian Insurance Company Celebrates First Year in Production with Guidewire ClaimCenter
• Accident Support Services Ltd., opens a Collision Reporting Centre in partnership with the Thunder Bay Police Service
• Accident Support Services Ltd. Receives Approval to Open a Collision Reporting Centre in Partnership with the Sault Ste. Marie Police Service
• Symbility Solutions Signs Contract With Franklin Mutual Insurance Company
• CDRG announces a new member in Windsor - Preferred Restoration Services
• CDRG Announces New Network Member in Truro NS
• CDRG members are passionate about high standards
• Canadian Disaster Restoration Group Opens Regional Office in Quebec
• Symbility Solutions Surpasses 10,000 Users of Its Mobile Claims Application
• Symbility Solutions Launches in the UK
• Xactware's Network Processes its 15 Millionth Estimate
• Mendota Insurance selects Innovation Auto for Body Shop Network Management solution
• Buyer Beware! - Watch for Long Term Commitments: Warning from Code Evolution
• USA Insurers to Pay $11.5 Billion in Third-Quarter Catastrophe Claims, Says ISO's Property Claim Services Unit
• Automated Benefits Inc. Launches New Product - Adjudicare
• SPECS Adds 4 New Office Locations!!!
• Shumka Group unveils new names and brand identities: SCM Adjusters Canada Ltd
• RMS: Hurricane Ike Insured Losses Estimated at $7 Billion to $12 Billion
• Innovative Claims Payment System Earns Progressive a Spot on the InformationWeek 500
• Virtual Claims Adjuster Goes Global
• Auto Club of Southern California Deploys Guidewire ClaimCenter
• Principal Financial Group extends FINEOS Claims® to Group Disability Insurance
• Canadian Defence Lawyers To Receive The DRI 2008 Rudolf A. Janata Award For Outstanding Defence Bar Association
• FINEOS Announces Development Alliance with Secure EDI
• Guidewire ClaimCenter® receives a score of 91 out of 100 for "overall customer satisfaction"
• Disaster Kleenup Canada Goes Green
• FirstOnSite and Disaster Kleenup Canada Network Agree to Separate
• Earthquake Commission of New Zealand Partners with IBM in Successful Deployment of Guidewire ClaimCenter
• IRC Research Documents Higher Injury Claim Costs With Lighter Weight Vehicles - Implications of Rising Gas Prices Considered
• Aviva Canada to Expand its Premiere Auto Network
• Sudden surge in roofing costs affecting property claim estimates: MSB
• ISO's Xactware Property-Valuation Solutions Reach 20 Million Estimates
• Symbility Solutions Announces Strategic Partnership With e2Value
• Farmers® Insurance Selects Xactware's 360Value™ to Estimate Reconstruction Costs for High-Value Homes
• ISO's Property Claim Services Unit Estimates USA Insurers to Pay $6.03 Billion in Second-Quarter Catastrophe Claims
• Allegient Systems announces Version 5.7 of Expense and Performance Management Suite utilizing new hardware platform
• CGI Divests Canadian Claims Adjusting and Risk Management Processing Unit
• Hot Wheels: Vehicle Theft Continuing to Decline: I.I.I.
• NJM Insurance Group Deploys Guidewire ClaimCenter to play key role in its business transformation and policyholder service enhancements
• Lumley New Zealand is set to modernise and consolidate its claims handling systems with a new operating system, Guidewire ClaimCenter, that will enhance its customer service capabilities
• FINEOS Claims® selected by the Lifetime Care & Support Authority (LTCSA) of New South Wales
• The PMA Insurance Group Selects Guidewire
• GEICO's national team of claims counselors now using Guidewire ClaimCenter® to maximize customer service
• Manitoba Public Insurance selects FINEOS for Automated Claims Management - Configurability and Superior Case Management cited as Key Factors
• Guidewire's Market-leading property casualty claims system selected by Unitrin companies to standardize claims systems and processes across enterprise
• Beazley Group Selects Guidewire ClaimCenter
• New Analytics Portal from Accident Support Services
• Xactware and KLJ announce the integration of Xactware tools with KLJ's Venue
• Symbility Solutions Releases Version 3.1 of its Mobile Claims Software Package
• Xactware and Loss Technology Services Announce New Compatibility to Streamline the Water Loss Claims Cycle
• Symbility Solutions Partners With Innovation Group to Expand Globally
• The Chicago conservation center and Xactware give Claims Professionals direct access to art restoration services
• Symbility signs their first major independent adjusting firm to a two year contract
• Xactware and ServiceMaster Clean Expand Partnership to Include Complete Contents Estimating Service
• Symbility Solutions Releases Version 3.0 of its Mobile Claims Software Package
• Guidewire Software Announces Launch of Guidewire ClaimCenter 5.0
• IBC Survey: Violent storms on June 10, 2008: Damages estimated at $56 million
• CAFC: Fire Chiefs Press Government to Provide Tax Incentive to Volunteer Firefighters
• Aviva Canada Offers Industry First: New End-to-End Money Back Claims Service Guarantee
• Innovation Group Acquires Choice Certified Solutions and Announces the Launch of the "Innovation Property" Managed Network
• Crawford & Company Announce Claims-Management Integration with Xactware
• When Disaster Strikes….TCR of Muskoka Strikes back!
• Towers Perrin: Property/Casualty Claim Officers Cite Competitive Pressures as Biggest 2008 Challenge
• Government of Canada to Harmonize Bumper Standard: Transport Canada
• The Co-operators Launches New Health and Dental Claims Solution
• Audatex Releases Industry Trends Publication for Vehicle Insurers and Collision Repairers
• CGI Insurance Validation Service Identifies Uninsured, High-Risk Vehicles
• ISO’s PCS Unit Estimates Insurers to Pay $3.35 Billion in First-Quarter Catastrophe Claims in USA
• The Main Street America Group Completes Legacy Claims Systems Replacement with Guidewire ClaimCenter
• BT Insurance, a subsidiary of Westpac Banking Corporation, selects FINEOS for General Insurance Claims Management
• Guidewire's leading end-to-end claims system garners real-time visibility into operations
• FINEOS Implementation Selected for Celent 2008 Model Carrier Research - Accident Compensation Corporation (ACC) of New Zealand cited as example of Best Practice in Claims Automation
• Guidewire celebrates 30th successful P&C carrier implementation of its modern core insurance systems
• AIA's 2007 Outlook Study Now Available
• Core Claims System Replacement: A European Health Insurance Business Case: Report Published by Celent
• Impact of Colorado No-Fault Insurance Repeal Documented in New IRC Report
• MSB Taps CGI's Training Expertise
• Symbility Solutions Passes the 8,000 User Mark With Its Mobile Claims(TM) System
• Progressive Receives U.S. Patent for Its Concierge Claims Service Method
• Claimed Medical Expenses for USA Auto Injury Claimants Far Outpace Inflation: IRC
• Lloyd's and LMA to drive claims change programme
• OCRA and NER Combat Equipment Theft in Mexico and Southern United States: ISO
• Case Study: James River Insurance Company
• NICB, ISO, and NER Form Industry Alliance to Combat Equipment Theft
• Towergate Partnership Selects Guidewire
• EW Disaster Kleenup changes name to FirstOnSite Restoration
• Suncorp Deploys Guidewire ClaimCenter
• J.D. Power and Associates Reports: The Time it Takes to 'Get Things Right' Considerably Impacts Auto and Homeowners Insurance Claim Customer Satisfaction


• 2007
• ICLR releases major study - Sewer Backup: Homeowner perception and mitigative behaviour in Edmonton and Toronto
• Guidewire ClaimCenter® brings business value to Montana's largest workers' compensation insurer
• FINEOS to Provide Canada's Largest Bank with Insurance Claims Management Solution for Disability Insurance
• New Disability Claims Case Management System From IBM/IPD; Webinar With Sun Life Available
• ING Canada announces collaboration with BASF Canada to support Rely auto shop partners
• Automobile Club of Southern California Selects Guidewire
• Top 3 Reasons You Should Replace Your Legacy Claims System: White Paper from Guidewire Software
• BUS launches flagship product BUS Manager(TM)
• ISO Acquires HealthCare Insight, Leading Provider of Fraud Prevention and Cost Containment Services for Healthcare
• Guidewire Sets New Performance Standard For Insurance Claims Solutions
• 18th World Conference on Disaster Management - Call for Papers
• Alternative Treatment Accounts for One-Third of All Treatment for Automobile Accident Injuries-Utilization Varies Widely: IRC Report
• ISO, Xactware, and AIR Worldwide Announce 360Value, the Next-Generation Replacement-Cost Estimation Solution for the Property Insurance Industry
• Xactware Announces The General Release Of Xactimate 25
• Automated Benefits Corp.: Symbility Solutions Inc. Announces Groundbreaking Partnership With Enservio Inc.
• Symbility Solutions Inc. Announces Partnership With Lautriv
• I.I.I. Offers September 11 Insurance Analysis, Claims Paid and Future Implications
• Claim Estimation Solutions: Overview and Solution Spectrum: Report Published by Celent
• Popularity of high-performance motorcycles helps push rider deaths to near-record high: IIHS
• NexgenRx and The Co-operators Sign Agreement
• Accident Support Services International Ltd. to partner with the Greater Sudbury Police Service in the Operation of the Collision Reporting Centre
• Excellus BlueCross BlueShield Tackles Health Insurance Claim Fraud, Waste and Abuse With New Service From IBM
• Groupement des assureurs automobiles and CGI Sign Five-Year Contract Renewal Agreement
• Audatex Extends Agreement with Aviva Canada, Inc.
• USA NER Expands Database Services to Help American Insurers Further Reduce Losses and Increase Recoveries
• Insurance Carriers Searching for Balance Between People and Technology in Property & Casualty Claims Processing: TowerGroup
• Crawford Named Best Third-Party Claims Administrator by Business Insurance Readers
• CompWest Insurance Company Selects BearingPoint and Guidewire for New Claims System Solution
• FINEOS Extends Relationship in Claims Management with IBM by enabling System z
• Hurricane Katrina and Insurance: Two Years Later, $40.6 Billion in Insurance Claim Dollars Aid Recovery, Reports I.I.I.
• Automated Benefits Corp.: Symbility Announces Mobile Claims v2.9
• Automated Benefits Corp.: Symbility Solution Inc.'s mobile claims™ Technology Surpasses 7,000 Users
• Smooth: Milestone Rollout by MSB Leaves Clients Happy, with All Systems "Go"
• Conning Research: Substantial Improvement in U.S. Property-Casualty Industry's Reserve Position in 2006
• Guy Carpenter to Mandate Electronic Claims Filing For In-Scope Lloyd’s Market Claims from January 1, 2008
• Disaster Kleenup Canada Announces New Member in New Brunswick
• Automated Benefits Corp: Symbility Announces Solution Partner Agreement With Global Technology Leader and Innovator
• Symbility Solutions Joins Motion Computing Partner Program
• Automated Benefits Surpasses 6,000 Users of the Symbility Mobile Claims(™) System
• Accident Support Services Ltd. Receives Approval to Open a Collision Reporting Centre in Partnership with the Timmins Police Service
• MSB Boosts ICX Web Property Claim Estimating Solution
• The Co-operators selects Guidewire ClaimCenter(R) to modernize end-to-end claims handling
• Allegient Systems Launches Insurance Industry's First Web-Based Independent Adjuster Bill Review Solution
• Desjardins Financial Security acquires a license to the NewLink Vista Claims/Benefit Management Business Requirement Reference Model
• Automated Benefits Corp.: Symbility Expanding Throughout North America
• CAA and TIRF release study on the impact of short-term licence suspensions in Saskatchewan
• TowerGroup: Insurers Must Embrace Enterprise Mobility Strategy to Improve Customer Service and Drive Down Costs
• Edenvale Restoration Specialists Ltd. and Woodhouse Contracting Ltd. Merge to Form EW Disaster Kleenup L.P.; All are Disaster Kleenup Members
• Insurance Fraud Mitigation Technology: Beyond Red Flags: Report Published by Celent
• Cunningham Lindsey Best Practices Positively Impact Adjuster Performance, says MSB
• Certified Restoration Drycleaning Network Implements Xactware Tools
• Insurers, ISO, And The National Insurance Crime Bureau Implement Initiatives To Improve Antifraud Resources in USA
• Soaring Diagnostic and Chiropractic Treatment - Costs Drive Florida No-Fault Claim Costs Higher: Insurance Research Council
• The Dominion of Canada General Insurance Company Goes Live with Guidewire ClaimCenter
• Xactware Announces Xactimate 25
• Rollout Guideline for Health Claims for Auto Insurance in Ontario: FSCO Bulletin
• Xactware Releases 2006 Property Report
• Investigating Fires involving Electrical Power Distribution Systems: CAFI Seminar
• Symbility Solutions Inc. Redefine Insurance Claims Management With the Delivery of Mobile Claims 2.8
• Guy Carpenter Announces Successful Implementation of Accounting & Settlement (Phase 1)
• Automated Benefits Surpasses 5,000 Users of the Symbility Mobile Claims (TM) System
• Free IntegriClaim Training from MSB for PLRB/LIRB Conference Attendees
• Audatex Announces Autosource Plus
• J.D. Power and Associates Reports: Nearly 20 Percent of Customers Consider Switching Auto Insurance Companies Following Their Most Recent Collision Claim
• U.S. Tort Costs Total $261 Billion in 2005, According to Tillinghast Study


• 2006
• The Ohio Casualty Insurance Company Selects Guidewire ClaimCenter
• Guy Carpenter and Amlin Announce First Full Paperless Electronic Claims Settlement
• MIB Solutions’ Claims Activity Index Touted at International Claim Association’s Annual Meeting
• Preliminary Swiss Re sigma estimates of catastrophe losses in 2006: benign year for property insurers
• ICBC takes civil action against 20 people allegedly involved in an auto theft scheme
• Conning Research: A Quiet Revolution in Property-Casualty Claims Management
• TIRF: New primer on continuous transdermal alcohol monitoring
• Boomerang Successfully Recovers First Stolen Vehicle Equipped With Its New Espion Device
• Automated Benefits Expands Business in Quebec: Symbility Solutions signs contract with Promutuel
• Guidewire Software Announces ClaimCenter 4.0
• Allegient Systems Partners with Fiserv Insurance Solutions
• Crawford & Company Acquires e-Triage®
• Symbility Mobile Claims Solution Recognized in Categories of Best Tablet PC Application and Best Enterprise Software for Field Inspections
• Innovation Group To Acquire First Notice Systems from Concentra
• Allegient Systems Ranked as one of the World’s Foremost Software and Service Providers by Software Magazine
• ISO: Xactware's Network Processes 10 Millionth Estimate
• Inter-Provincial Auto Theft Ring Discovered: IBC
• Automated Benefits Reaches Milestone of 3,500 Individual Users of the Symbility Mobile Claims™ System
• ISO: DxCG Introduces Disease Management Calculator
• Technology-Enabled Claims Performance Improvement: Report Published by Celent
• New "Forum on Driving and Function" section added to TIRF website
• Progressive Commercial Auto Releases Insurance Claims Data; Pinpoints When Most Crashes Occur
• MSB 2006 ITV Quality Index Figures Show Slight Improvement in Home Insurance Valuations
• MSB Advisory Board Meeting Attracts Industry Thought Leaders
• Merastar Insurance Selected as Finalist for A.M. Best's E-Fusion Award Based on Guidewire Implementation
• Lloyd's London insurance market goes live with new electronic claims system
• ACE INA Canada Announces Opening of ESIS(R) Canada Office in Toronto; A Claims Administrator Offering Customized Claims and Risk Control Solutions
• Custard Insurance Adjusters Selects MSB IntegriClaim™ As Preferred Claims Tool
• Guidewire ClaimCenter Receives Leading Core Claim System Position in Celent Report
• Suncorp Selects Guidewire ClaimCenter®
• National CARSTAR Industry conference share ideas and information
• Sequoia Insurance Company Replaces Legacy Claims System with Guidewire ClaimCenter
• Crawford & Company to Acquire Broadspire Services from Platinum Equity
• ISO Acquires Xactware, the Leading Provider of Estimation Software and Services for the Property Insurance Industry
• MSB Streamlines Customer Support Efforts
• Allegient Systems introduces new version of Expense and Performance Management Suite
• 2006 CAFC Conference: Fire Chiefs of The Year Announced; Stronger Support from Ottawa Requested
• J.D. Power and Associates Reports: Fountain Tire Ranks Highest in Overall Customer Satisfaction With Auto Service in Canada
• New TowerGroup Analyst in Insurance Practice Outlines Actions Government, Insurance Industry and General Public Must Take In Order To Mitigate Financial Impact of Catastrophes
• Nearly 95 Percent of Homeowners Claims from Hurricane Katrina Settled and Tens of Billions of Dollars Paid to Affected Communities in Louisiana and Mississippi, Insurance Information Institute Reports
• AIR Worldwide Sponsors Groundbreaking Hurricane Research Effort
• Insurers Turn To Satellite Technology for Help in Managing Wildfire Risks: ISO
• Progressive Claims Service Launches New Catastrophe Web Site
• Lloyd's warns insurers to face the challenges of climate change
• Symbility to offer Sinisoft customers mobile claims with the Sinisoft database
• Xactware Launches into Software Agreement with MetLife Auto & Home
• Farmers Alliance Insurance Reports Success with MSB's Tele-Estimating™ Services
• MSB Improves, Expands CAT-Ready Claim Support
• Automated Benefits Signs Up 3,000th User of Symbility Solutions' Mobile Claims™ System
• Advanced Field Services Integrates Field Information Transfer from MSB
• CARSTAR Automotive Canada signs on as a SMART national vendor
• Recognizing quality, safety and service, OneWorld Assist receives ISO certification
• ICBC uncovers a suspected fraud ring and initiates action
• TIRF 43rd Annual General Meeting Presentations
• ICBC uncovers a suspected fraud ring and initiates action
• New study highlights increased uncertainty in Canada's legal environment: IBC
• IBC hosts 2006 Auto Theft Export Summit (June 8, 9) - "Combating Auto Theft, Organized Crime & Terrorism"
• Guy Carpenter Announces Launch of Electronic Claims File Initiative
• AIR Worldwide Analysis Concludes That Significant Uncertainty Overshadows Projections of Near-term Hurricane Activity
• Auto Injury Claimants in New York City Vastly Different From Claimants in the Rest of New York State, IRC Study Finds
• III: Catastrophe Losses Will Double About Every 10 Years, Says Leading Catastrophe Modeling Expert at PCS Conference
• Saskatchewan Mutual Insurance Selects MSB's IntegriClaim™
• First General Services Canada Teams Up with Xactware Inc. to Improve Efficiency
• Crawford to conduct a pilot project utilizing SMART Insurance Technology™ from CGI
• Leading Symbility Solutions Demonstrates Mobile Claims Integration with Microsoft 'R' Insurance Value Chain at ACORD/LOMA Insurance Systems Forum 2006
• Top Canadian Restoration Company Implements Leading Software from Xactware Inc. to Deliver Big Results
• MSB Announces Successful IntegriClaim™ 8.0 Rollout
• BCBSNC Increases Productivity Using Automation Engine from IPD
• MSB Announces Release of IntegriClaim Express 2.2
• ISO Tackles the Rising Cost of Claims and Claims Handling
• Florida Auto No-Fault Claim Costs Climb as the Seriousness of Injury Declines: IRC
• I.I.I. says USA Insurers Face Challenges as Injured Veterans Return from War
• Ontario's WSIB Adds Crawford Canada to Vendor List of Labour Market Re-Entry Service Providers
• Farmers Mutual of Nebraska selects Symbility Solutions as mobile, on-site claims software provider
• Garda Strenghtens Its Position As a Canadian Leader in Consulting and Investigations Services
• Automated Benefits Inc. Signs Contract with Johnson Schock Lowden Inc.
• CROMS from Accident Support Services Wins Two Awards from Microsoft!
• Swiss Re sigma, catastrophe report 2005
• USA National Equipment Register Releases 2005 Equipment Theft Report
• Insurance Fraud and Buildup Add Approximately $400 Million to California Auto Injury Claims, IRC Study Finds
• MSB Executive Seminar Touts Analytics, Best Practices To Improve Carrier Performance
• Windsor Investigation Services Now Serving London and the Surrounding Area
• South Western Group Out-sources Claims Administration to Crawford
• Automated Benefits "Symbility" Commences Two U.S. Software Pilot Programs
• ISB and CARPROOF.COM Announce Agreement for Distribution of Products to the Property and Casualty Insurance Claims Market
• MS/B Improves Claims Estimating for Upscale Homes


• 2005
• New MS/B Price Surge Database Protects Carriers from Unexpected Severity
• The Dominion Of Canada General Insurance Company Selects Guidewire ClaimCente
• Automated Benefits Corp.: Symbility Solutions Signs Up 1,000th User For Its Mobile Claims System
• Medisys and Sun Life Financial announce strategic alliance
• Union Canadienne Implements SMART from CGI
• MS/B Offers On-Line IntegriClaim Renewal
• Automated Benefits Corp.: Symbility Solutions Launches Version 2.3 Of Its Advanced Mobile Claims Software Platform
• Healthcare Providers Sign Up for New IVANS Real-Time Medicare Eligibility Transactions
• MS/B Enhances Hurricane Support with Additional Storm Surge Databases; Research Group On-site to Evaluate Research Criteria
• Belron Canada Completes Acquisition of the Canadian Glass Operations of TCG International Inc.
• Best Practices for Graduated Driver Licensing in Canada: Traffic Injury Research Foundation
• Property/Casualty Insurers Expected to Pay Wilma Victims $6.1 Billion - Insured Catastrophe Losses Now at Record $50.3 Billion, says ISO's Property Claim Services
• Auto Injury Claims Show Cost Differences in Two Choice States in USA: Insurance Research Council
• Preliminary Estimate Puts Insured Losses From Hurricane Katrina at $34.4 Billion: ISO Property Claim Services
• 16th World Conference on Disaster Management - Emergency Management and Business Continuity Working Together
• Aerial Imagery of Katrina-affected Areas available from MS/B, MDA
• ISO and Injury Sciences Announce Alliance to Offer Electronic Data Recorder Information Thrugh ISO's All-Claims Database
• "Interviewing and Statement Taking Techniques": ISB Claim Information Training School
• Crawford Adjusters Canada introduces Risk Management Services - Corporate Services division rebranded as Crawford Risk Management Services
• MS/B Aids Hurricane Support with Storm Surge Databases
• Gore Mutual Selects Symbility Solutions for Advanced Mobile Claims System: New System to be Rolled out Throughout Canada in September
• Third Collision Reporting Centre Opens in Hamilton! - Accident Support Services International Ltd.
• Belron Canada Buys Canadian Glass Operations from TCG International
• IBC: Canada's private auto insurers applaud anti-auto theft measures introduced in Parliament
• Manulife announces loss estimates from Hurricane Katrina
• Majority of Consumers Believe Electronic Medical Records Can Improve Medical Care, Accenture Survey Finds
• MS/B Releases Annual ITV Quality Index Results: Undervaluation Improvements Continue
• Traffic Injury Research Foundation: Proceedings of the 2nd Annual Meeting of the Working Group on DWI System Improvements are now available
• MS/B CAT Crew On-site for Hurricane Katrina Support
• Chubb Insurance of Canada Chooses MS/B Integriclaim(TM) For Property Loss Estimating
• ISB makes Intersection photos by SOC available to P&C claims personnel
• IRC Study Reveals Auto Injury Medical Treatment Differs by State
• Following World Trade Centre Investigation, NIST calls for Improved Safety Design of Tall Buildings
• Progressive Expands Concierge Level of Claims Service - Stages Live Car Crash at Unveiling of New Service Center in Orlando
• IVANS Teams with Horizon Healthcare Services Inc. to Provide Electronic Prescribing
• Claims Analytics From MS/B Used at Cunningham Lindsey
• Medisys Acquires Executive Health Division of MDS
• Annual Toronto Insurance Fraud Conference - Tuesday, September 27, 2005
• Automated Benefits Corp Announces Allstate Insurance Company of Canada Adoption of Symbility Mobile Claims System
• Crawford Catastrophe Adjusters Mobilized Throughout the Prairie Provinces: Multiple storms cause damage in Winnipeg, Brandon and Saskatoon
• LCBO stores raise funds for the Traffic Injury Research Foundation
• Alcohol Interlock Programs: Enhancing Acceptance, Participation and Compliance: TIRF
• Insurance Systems Inc. Releases White Paper on Loss Control Inspection Technology
• More Than Half of All Alcohol-Related Severe Injuries Due to Motor Vehicle Collisions: Canadian Institute for Health Information (CIHI)
• Workers' Compensation Board of Nova Scotia named tops in North American safety advertising
• Renewing the Vows: Claims and IT Work Together To Implement Core Systems: Report Published by Celent
• ICBC awarded nearly $3 million for staged crashes. Fighting fraud to keep insurance rates low and stable
• Automated Benefits Corp. Announces Signed Contract Between Symbility and The Economical Insurance Group
• Hurricane Backgrounder: Claims and Property Loss Information
• Shumka Craig & Moore Adjusters Acquires Custard Canada
• Automated Benefits Corp. Announces Symbility Launch with ServiceMaster of Canada Limited
• ISO Makes Real-Time Catastrophe Information Available Online to Insurers For Strategic Decision Making
• ISB connects directly to the New York State Highway Patrol
• Lloyd's Chairman highlights hurricane lessons
• Accident Support Services Ltd. Growing Again! New Center in Cornwall Ontario!
• "Fire & Life Safety Sustainability" Seminar, June 16, Toronto, Institution of Fire Engineers Canada
• Progressive Research Finds Higher Horsepower Cars Involved In Fewer Accidents
• Nearly Two-thirds of Canadians have been Involved in an Automobile Accident - and They are Stressed: Carstar Poll
• ICBC’s anti-fraud programs show results
• WCB of Nova Scotia Staffs Up to Issue Chronic Pain Decisions Faster
• Automated Benefits Corp. enters into contract with J&D Benefits Inc.
• Automated Benefits Corp. announces Symbility launch with Disaster Kleenup International
• Finding the Truth through DNA Evidence April 28, 2005: ISB Claim Information Training School
• MediSolution and Emergis Connect to Deliver Online Claims to Ontario Workplace Safety and Insurance Board
• Guy Carpenter Publishes Report on Indian Ocean Tsunami Event
• USA New Work Rule for Truckers Isn't Improving Safety: IIHS
• Aon Re Global and Impact Forecasting LLC Release 2004 Annual Global Climate and Catastrophe Report
• Guy Carpenter Publishes Updated Report on Silica
• Fraudbox™ and the Canadian Health Care Anti-Fraud Association announce launch of 2004 Canadian Health Care Fraud Survey
• More Than One in Four Auto Accidents Result in Injury Claims, IRC Study Finds
• Diagnostic Cost group and RxGroups Models Predict Total Health Care Costs Better than any Type of Data Alone, DxCG Study Reports
• Accident Support Services Ltd. Receives Approval to Open a Collision Reporting Center in Partnership with the Cornwall Community Police Service
• ISB and CGI Announce Agreement for Distribution of Information Products to the Property and Casualty Insurance Claims Market
• Ontario’s Collision Reporting Centres Celebrating 10th Anniversary And the Renewal of their Operational Contract: Accident Support Services
• With Customer Input, ISO Cites Factors in Holding Down Personal Injury Claims-Handling Costs
• IRC Study Finds Fraud and Buildup Add Approximately $5 Billion to Auto Injury Insurance Claims


• 2004
• Preliminary Swiss Re sigma estimates of catastrophe losses in 2004: major storm losses in the US and Japan make it a record year for insurance claims.
• IRC Study Finds Medical Costs Driving Up Auto Injury Claims in Three of Four No-Fault States Studied
• Fraud Losses from Email Phishing Attacks to Total $137 Million Globally in 2004, Lower than other Estimates: TowerGroup
• Collision Reporting Centres Help Close Another Insurance Fraud
• ICBC investigation uncovers the truth; another leads to guilty plea
• Court awards ICBC approximately $280,500 in auto-theft ring
• Pack Out Inventory (POI) Solution for Contents Claims: First General Services Canada
• ISB Announces Claims Information Training School
• Lojack Corporation Acquires Boomerang Tracking Inc., Canada’s Leader In Stolen Vehicle Recovery
• ISB and CGI Partner to Provide Complete Police Report Coverage for the Property and Casualty Insurance Market
• Boomerang Tracking Inc. ranked 18th in the 2004 Canadian Technology Fast 50
• FSCO Survey Shows High claims satisfaction for Ontario auto insurers: IBC
• P/C Claims System Vendor Profiles: Report from Celent
• Crawford Appointed Claims Administrator by Peterborough Area Flood Relief Committee
• Insurance Search Bureau (ISB) Publishes an Easy Reference Guide for Claim Documents
• Crawford Adjusters Canada Implements VTechTM to Streamline Appraisal Process
• One in Five Florida Homes Damaged by Season's Hurricanes; Insurance Payout from Storms may Exceed Hurricane Andrew: I.I.I.
• USA Auto Injury Victims Who Hire an Attorney Are Less Likely to Be Satisfied With Their Total Payment: Findings From a New IRC Study
• Insurance Payments To Victims Of Hurricane Charley Expected To Reach $7.4 Billion, Says Insurance Information Institute -- Second Most Costly Hurricane in U.S. History
• Lojack Corporation to Acquire Boomerang Tracking Inc., Canada's Leader in Stolen Vehicle Recovery
• Accident Support Services International Ltd. Announces Collision Reporting and Occurrence Management System II
• ICBC and Speedy Glass reach settlement
• TSI Crash Tests Results Now a Published Paper
• Anthem Blue Cross and Blue Shield and Accenture Test Digital Pen Solution with Physicians
• New IRC Study Reveals Regional Auto Claim Cost Differences in California
• Hail Resistant Roofs: Fact or Fiction? I-ENG-A Report
• Crawford Announces New Aviation Claims Services Division
• RBC Financial Group retains Crawford Adjusters Canada as claims administrator for Processing Disruption.
• Recent recoveries in Ontario highlight the reality of vehicle theft: Boomerang Tracking
• Government and University support Pilot of The Electronic Courthouse
• Exploring the Involvement of Organized Crime in Motor Vehicle Theft: Statistics Canada
• Recovery of Caterpillar D5 leads to $500,000 in other seized equipment: Boomerang Tracking
• Castek Licenses ClaimsPath Software to CGI
• FirstService Completes Merger Of Its Business Services Units Into One New Company: Resolve Corporation
• U.S. Spending on Claims Process Outsourcing Grew to More Than $10 Billion in 2003, IDC Reveals
• Americans Believe Insurance Fraud Occurs Because People Think They Can Get Away With It, Accenture Survey Finds
• Water Out: Emergency Drying System For Large Water Losses: First General Toronto) Services
• Water Damage Protocols - An Ounce of Prevention Seminar: First General Services Canada
• Boomerang Tracking client has vehicle recovered in Montreal while vacationing in British Columbia
• Crawford Appointed Lloyd's Agent in Six New Offices in Canada & U.S.
• IBC to focus on auto theft, organized crime
• Expert Assessor Network: Proposed Model to Replace The DAC System for Ontario Auto BI Claims: FSCO
• Boomerang Tracking recovers Ford F-250 stolen from British Columbian rental firm
• Vigil Signs National Agreement with B+L Consultants Inc.
• IRC USA Study Finds Skyrocketing Auto Injury Losses Despite Declines in Serious Injuries
• Standard Autoglass Makes A Strategic Move with All-Mobile Offering
• e-djuster expands into Quebec and the Maritimes, grows in Ontario
• NeCST Sets the Standard for the Electronic Health Record in Canada
• Boomerang Tracking begins February with over $2 million in recovered assets in one week
• Manitoba Public Insurance's Top 5 Frauds for 2003
• Boomerang Tracking device recommended by Sinclair-Cockburn Financial Group
• Crash Tests are Good Predictor of what will Happen to Occupants of Vehicles in On-road Crashes: IIHS
• Progressive Redefining Auto Insurance Claims Process One City At A Time
• Vanderbilt and Accenture Launch Healthcare Industry Collaboration Initiative


• 2003
• AADCO Announces Direct Supplier Program Agreement With Co-Auto Co-Operative Inc.
• The Importance of Having a Horse Appraised; By Carla Dickhaut, Equine Appraiser
• IBC releases top ten Canadian insurance frauds of 2003
• EIFS: History and Review of siding ‘Failure’ Mechanisms: from I-ENG-A
• Public awareness and education key to reducing auto insurance fraud: Manitoba Public Insurance
• IBC: Partnerships are key in the fight against auto theft
• "Are You Considering Equine Insurance? By Carla Dickhaut, Equine Appraiser.
• Boomerang Tracking tracks GMC Sierra to Mirabel chop shop
• Fireplaces & Chimneys: Pre-Fab, Maintenance & Sweeps: by Professional Investigative Engineers, I-ENG-A
• Ontario auto insurance claims satisfaction remains high at 85%
• ICBC awarded double costs in Supreme Court fraud ruling
• InspekTech Announces New Appointments in Marketing and Development
• Boomerang Tracking leads Sûreté du Québec to stolen meat trailers
• Hudson's Bay Company and Crawford form a claims management partnership
• Nova Scotia Public Service (NSPS) LTD Plan Trust Fund moves to Manulife Financial
• Accident Support Services Ltd. Receives Approval to Open a Collision Reporting Centre in Partnership with the Durham Regional Police Service
• Grain Bin Collapse – Wind or Other Phenomena ?? The I-ENG-A Report
• Property/Casualty Claims Technology Strategies: Report Published by Celent
• Accident Support Services Provides Electronic Collision Reporting
• CSC Introduces Software to Help Combat Insurance Fraud
• Federated Insurance contributes to IBC's growing arsenal to battle insurance fraud
• Updated Reports on Major Natural and Man-made Catastrophes Worldwide Now Available on Guy Carpenter Website
• Data Fuels our Business: by Doug Grant CIP
• SAS® Claims Prediction for Insurance
• Risk Management: Prevent a Claim or Prepare One? The Decision is Yours - Investigative Engineers Association
• Boomerang Tracking Inc. Ranked as Finalist in the 2003 Canadian Technology Fast 50
• Cadillac Escalade SUV is Top Theft Target & has Worst Overall Insurance Theft Losses in USA: HDLI
• One in Three Americans Say It's Acceptable to Inflate Insurance Claims, But Public Acceptance of Insurance Fraud Is Declining: Insurance Research Council
• Tackling the £1 Billion Problem of UK Insurance Fraud: Tillinghast
• Boomerang Tracking chooses California for launch into U.S.
• National Claims Services Announces The Opening Of A New Northern Ontario Claims Office
• Castek Announces New Features For ClaimsPath
• IBC Introduces Web Claims Submission System in Battle Against Insurance Crime
• Chubb Launches New Web-Based Claim Application for Agents and Brokers
• Transport Canada Approach to Vehicle Theft Protection Flawed: IBC
• Information is Key in Fight Against Insurance Fraud: IBC
• Is It “Really” Hail Damage? Investigative Engineers Association
• ENVIRONMENTAL: SICK BUILDING SYNDROME IN RESIDENTIAL OCCUPANCIES: Investigative Engineers Association
• Conquering the Claims Dilemma: by Viraf Baliwalla, AutoMallNetwork
• Accident Support Services Ltd. Receives Approval to Open Two Collision Reporting Centres with Hamilton Police Service
• Special Damages Allowable in New York State: Burgio Kita Curvin
• We’ll Take Care Of Everything: New Progressive Auto Claim
• Belleville Collision Reporting Centre Opens For Service
• AIM 2003 - Emerging Trends: IBC
• Considerations from Automobile Accidents in New York: Burgio, Kita & Curvin
• One-Fourth of Americans Say its Acceptable to Defraud Insurance Companies, Accenture Survey
• Web Front’s Tablet PC Home Appraisal Demonstration Available For Download
• Accident Benefit Auditing Solutions - for Reserve Adequacy and Quality: DKT Consulting Services
• Track in Toronto leads to almost $300,000 in recovered assets: Boomerang
• Kingsway is up and Rolling with ClaimPath from Castek
• Accident Support Services Ltd. to Open Collision Reporting Center with Belleville Police
• FM Global Releases FREE 2003 Catalog of Property Loss Prevention Resources
• Fireplaces & Chimneys. Are You Proactive or Overreactive? The I-ENG-A Report
• Considerations in New York Automobile Accident Cases: Burgio, Kita & Curvin


• 2002
• CCAIF releases top ten Canadian insurance frauds of 2002
• Accident Benefit Training — New Tools to Train Accident Benefit Staff: DKT Consulting Services
• Castek Licenses ClaimsPath to Kingsway Financial Services
• HB Group Goes Live with Enhanced Version of Castek ClaimsPath (Formerly InsuroCity)
• ACORD Certifies New Standard For Claims Investigation
• Independent Local Firms Working In International Unity: I-ENG-A
• Accident Support Services Ltd. Begins 6-Month Pilot with Owen Sound Police Service
• Accident Support Services Ltd. Receives Approval to Open a Collision Reporting Center in Partnership with the Brantford Police Service
• Accident Support Services Ltd. Begins 6-Month Pilot with North Bay Police Service
• Co-operators General Insurance signs with 43r.ca division of CCC
• Kingsway Makes Presentation to Auto Insurance Review Committee in Ontario
• Sun Life Financial expands internet claims service for group benefits plan members
• Boomerang Tracking Inc. number one in Deloitte & Touche 2002 Fast 50 Awards Program.
• Standard Life adds new features to its Participant's Life Insurance
• Quarterly Review and Financial Highlights: Boomerang
• Helicopter leads Boomerang Tracking Inc. team to rare piece of equipment
• ING Signs Formal Agreement with CCC's 43r Insurance Division
• Sysinct helps Corporate Management Group change the way the Private Investigation Industry Processes, Tracks and Manages Assignments
• IBC, Memorial University of Newfoundland (MUN) launch course on whiplash and back injury
• BCE Emergis Renews Agreement with Sun Life Financial
• Canadian Tire on the Danforth has become a participating Vendor of ReplacementFinder
• Accident Support Services International Ltd. welcomes Cooperators Insurance Company, CAA Insurance (Ontario), and Norfolk Mutual Insurance Company.
• Boomerang Successfully Launches Boomerang ELITE, a Program for New Car Dealers and their Customers
• OASIS announces the Software installed in 40+ Locations in Ontario
• Castek’s InsuroCity Introduces Salvage; in Production at HB Group
• New IBM Service Automates Healthcare Insurance Claims Processing: Enables Customized Policies for Subscribers
• Sysinct: Online Claims Reporting System allows UDI and its Customers to Share and Track Claims Information
• "Vehicle Invoice Pricing Service" to Aid Auto Claims Departments Available at Adjustersnet.com
• Kinberlin First-to-Market with a Corporate Management System for Rehabilitative and Medical Assessment Service Providers
• Allianz Canada Launches Web-based Claims Reporting: Barb Aarsteinsen, editor ci - Canadian Insurance
• OneBeacon and The St. Paul Companies are First Carriers to Use IVANS Transformation Station for First Notice of Loss Reporting
• Kemper Insurance Selects Accenture's Claim Components Software in Insurance Claims Resolution – Accenture Survey
• Consumers Stress Importance of Speed Over Settlement Amount in Insurance Claims Resolution – Accenture Survey
• Accenture Rolls Out Upgrade to Web-Based Claims Software
• Crawford Adjusters Canada Reports on Status of Walkerton Compensation Plan
• Hub technology in action: How online collaboration streamlines claims processing: By Patrick Vice from ci - Canadian Insurance
• Auto Claims Revolution By Barbara Aarsteinsen editor ci - Canadian Insurance Magazine
• The 'Hub' Generation: Claims processing and new technology that streamlines information sharing: by Patrick Vice from ci magazine
• Clarica provides funding of $477,000 for projects in 11 hospitals to optimize organ donation practices
• ReplacementFinder Unveils Automated Management Tool
• CCC Internet Services Signs Allstate Insurance for 43r.ca Auto Replacement Services
• CCC signs ING Insurance for 43r.ca services
• CCC Reports 43r.ca is Exceeding Expectations
• ReplacementFinder Slashes Manual Research Fees
• Orion Software Systems Ltd. announces the release of AISI billing software known as OASIS.
• Peterborough Collision Reporting Centre Open For Service: Accident Support Services International
• ReplacementFinder has Begun Developing an Automated Procurement Process
• Allianz Canada Launches Web-based Claim Reporting From Collision Reporting Centre
• From Concept to Reality - The Proof is in the Pudding: Castek's InsuroCity eClaims
• Taking the Offensive: The latest round in the war on fraud, by Barbara Aarsteinsen, Canadian Insurance Magazine
• Transamerica Life Canada completes review of Supreme Court Decisions
• Lost and Found: New tracking devices are helping in the recovery of stolen goods, By Anna Sharratt ci magazine
• Summary of Insurance-Canada.ca Seminar: Claiming Benefit from Technology and the Internet
• Lets Get Together- The Need for Collaborative Claims HUBS! by Scott Knight, Correlation Technologies
• Claims Technology Issues 2002: by Patrick Vice, UniExchange Corporation
• Time for Change, Time for Revolution by Brian Gordon, Correlation Technologies Inc
• HB Group Insurance Management Ltd. Selects Castek's InsuroCity for e-Claims Communication Platform.
• 43r.ca extends savings from Car Cost Canada data and processes to Insurance Industry auto purchases under 43r waiver of depreciation
• Automate your Contents Quoting process at no Cost: Adjustersnet.com
• Sun Life Financial launches Internet claims process for Health Spending Accounts
• Motor Vehicle Collisions Most Frequent Cause of Severe Injuries; 1 in 8 Involves Alcohol, Reports CIHI
• Insurers looking for changes to rehabilitation health care: IBC
• Physical Medicine Research Foundation announces symposia in Markham Sept 26-29 2002 "Symptom, Diagnostic and Disability Validity: Improving Patient Outcomes"
• WCB and ICBC research confirms similar causes lead to youth injuries


• 2001
• Accident Support Services Ltd. Begins 6-Month Pilot with Peterborough Lakefield Community Police Service
• Collision Reporting Centres Reduce Insurers' Claim Costs
• CASIU members acknowledge CRC's as a valuable tool
• iSalvage now available at Adjustersnet.com
• ReplacementFinder to launch Free online Virtual Calendar and Inter-office News Service.
• IBC Launches new Health Care Guide for Insurance Claims Professionals.
• Ontario Auto Insurers Achieve 85% Satisfaction Rate: FSCO
• Canadians speak out against personal injury insurance fraud: CCAIF survey
• Building Resilient Communities a Symposium to help Canadians prepare for Natural Disasters
• Auto theft results in greater human toll - study by IBC and National Committee to Reduce Auto Theft
• dacSearch Released as a Free tool for AB adjusters: Adjustersnet.com
• ReplacementFinder Launches Phone-in Claim Service
• Realizing the Paperless Claims Environment: by Scott Knight, Correlation Technologies
• Fraud costs half a billion dollars a year, new study released by Canadian Coalition Against Insurance Fraud says.
• Castek Acquires InsuroCity. Claims Management Platform Helps Streamline Process, Reduce Costs
• Castek Announces Insure³ Claims Shortened Development Timetable Will Benefit Customers, Marketplace
• Technology and Claims: Examples ofInternal and External Challenges and Opportunities, by Patrick Vice
• Accident Support Services International Ltd. welcomes the Chieftain Insurance Company as a new member company in our Police Reporting Centres.
• Selective Claims Service? The "product" is only delivered if a claim should be filed.
• Shortage of Claims Professionals a Growing Crisis for Insurance Industry; Conning & Company
• TORONTO, July 1st 2001 - NATIONAL Claim Services is open for business.
• IBC makes submission to Ontario for a Standard Invoice for health care claims in the Ontario auto insurance system.
• Correlation Technologies Inc., a business-to business collaborative commerce software provider, announced the release of its ClaimCore 2.0 product offering at the RIMS annual conference
• The New Focus of Adjusting: Separating Content Claims Handling from Adjusting By: Andy Williams, e-djuster
• Sun Life Financial Launches Internet Dental Claim Process – First of its kind in Canada
• May 14, 2001 Mark Kuper, founder of ReplacementFinder, the online Replacement resource, announced recent statistical information. In a random grouping of 100 items, where the insured had provided a replacement value or where no replacement price was estimated, but multiple values had been sourced through competitive participating vendors, ReplacementFinder was able to provide an average savings (from the claimed value or least competitive price to the most competitive price) of 64% per item.
• MAYBE IT'S NOT THE TECHNOLOGY - commentary by Doug Grieve, e-djuster March 2001
• Online Claims Settlement Grows Despite Dot-Com Meltdown - KPMG Analysis
• Technology Partnerships - Strategies for the Future - Michael J Malone, April 2001
• Claims Settlement and KPMG Commentary on On-line Haggling
• March 22, 2001 Insurance adjusters no longer need to keystroke their insured's schedule of loss in order to get a quote from ReplacementFinder.com, says Mark Kuper, founder of the pinnacle B2B online replacement resource. Adjusters may now fax their insured's schedule of loss and ReplacementFinder staff will enter the schedule on their behalf.
• TORONTO, MARCH 22, 2001- The Brick has announced that insurance adjusters can have direct on-line access to their content replacement services through InsuroCity.
• TORONTO, MARCH 12,2001- ReplacementFinder.com has announced that its products and services are now also available through InsuroCity, the revolutionary new P&C Insurance site.
• March 6 2001 ReplacementFinder was instrumental involving the theft of Disc Jockey equipment. Markham General Insurance Company's best quote (from four price $42,089. The policyholder was quite satisfied with the replacement sources and the claim was settled with a saving of $9,190.80 (plus tax) directly as a result of the service.
• TORONTO, MARCH 1, 2001- The Insurance Search Bureau of Canada (ISB) has announced that its products and services are now available on InsuroCity.com, the revolutionary new P&C Insurance site. InsuroCity.com has now linked the Mississauga based ISB under several categories in the Search for Services - Auto & Property, Medical Investigation, and the Investigation supply chain verticals
• TORONTO, February 7, 2001 - Asset Management Software Systems Corp today announced that during the Ontario Insurance Adjusters Associations Claims 2001 event its Web site and products have been made accessible through the P & C Insurance site, InsuroCity.com.
• NEW YORK, NY - December 14, 2000 - DWL Incorporated, a leading e-solutions company, today announced with Andersen Consulting, (which will be renamed Accenture on 01/01/01) and Sun Microsystems, plans to deliver real-time mobile solutions using handheld computers from Palm, Inc.
• InsuroCity.com - an overview
• Look at WHY to contain Workers Compensation Claim Costs White Paper: First Report of Injury: Impact on Claims Costs - commissioned by riZx, inc.
• White Paper: FirstReport of Injury: Impact on Claims Costs - commissioned by RiZx, Inc.
• Conquering Claims Writer's Block, by Gary Blake
• Claims Settlement: When the settlement negotiations go beyond the norm
• How well do your customer communications stack up? by Gary Blake
• Eight Tips On Writing Better Claims Letters, by Gary Blake