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Latest Posts At The Intersection

  • May 2: On People, Platforms, and Predictable Disruption
    A recent report from Accenture provides an interesting synopsis of trends in the insurance and technology world, including some extremely important insights on the role that intelligence (real, not artificial) will have to play in order for insurers to stay viable and actively manage what Accenture calls “predictable disruption.”
  • Apr. 25: Insuring the Digital Economy: New Modes, New Methods (Part 1)
    Insurers are realizing that the new digital economy is a prospect for growth (beyond cyber insurance). But insurers are also finding that they have to take different approaches to be successful in this world – and it involves making the insurance meet new demands.
  • Apr. 17: Celent Innovation & Insight Day: Pride, Optimistic Uncertainty
    Last week, I attended Celent's Innovation and Insight Day. I found my questions about the evolution and impact of FinTech and InsTech addressed and my nationalistic pride reinforced.
  • Apr. 10: Innovation, Integrity, Fintech: Pick 2?
    These days, ‘innovation’ often involves new technology. The question is whether the technology innovation can maintain integrity while scaling rapidly, especially for financial services.
  • Apr. 3: Is CRM Realizing its Potential After 3 Decades?
    After three decades of less-than-inspiring results, is there a reason to keep Customer Relationship Management alive?
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